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Urgent: Transfer account

Discussion in 'Plesk 9.x for Windows Issue, Fixes, How-To' started by jdn76, Sep 18, 2010.

  1. jdn76

    jdn76 Guest

    Hello, I need to transfer some sites from a reseller acount that I do not have access to this server as administrator, but I do have access to the backups.

    Ok, I have a VPS Windows 2003 with plesk 9.3. I'm new on windows servers/plesk. I create the domain on the plesk then I access to the plesk domain I created on vps then I go to backup manager and upload the zip file to Server Repository, then I click to restore the zip file and shows the message:

    Warning: The following conflicts occured during the process of restoration
    Conflicts Virtual host of lcrjsernambetiba.com.br
    Cannot restore Virtual host: Virtual host '' already exists in Parallels Plesk Panel

    After I do all the restore shows on the log:

    <?xml version="1.0"?>
    <execution-result status="success"><object

    name="lcrjsernambetiba.com.br" type="domain"><message code="ExecCmd::ExFailed"


    file><line>65</line><text>Execution of "C:\Program Files

    (x86)\Parallels\Plesk\bin\domain_pref.exe" --update lcrjsernambetiba.com.br -webmail

    mewebmail failed with return code 1.
    Stderr is
    An error occured while updating

    domain preferences: Cannot set webmail: WebMail software is switched off.



    The backup file have 40 Mb, and when I go to my vps domains it shows 0k.

    I also tried restore without creating the account on vps, but if I do not create when I upload the file to Server Repository as administrator, I can't see the backup file to restore.

    So, how do I restore an account without create it previously on vps?

    Urgent... I need help to move some accounts.