Issue Video tutorials not found in plesk 12.5.30

[Linulex]

In plesk 12.5.30 (when logged as customer): every link to the video tutorials gives the error: file not found

regards
Jan

 

[IgorG]

Hmm... All works fine for me:

 

[Linulex]

Have you tried the link my installation is looking for? Did you see if the files are there?

- i did not photoshop the image just for the heck of it
- you might be working with an internal dns
- mine is an update from 11 -> 12.0 -> 12.5 ... is yours?
- going direct to https://docs.plesk.com/video-tutorials/12.5/change-subscription-password.flv gives a download link, so the file is there

but from within plesk, it doesn'' work.

this is what i get in internet explorer. The first screenshot was from firefox. So its not an add-on that blocks flash content.

btw, this is something you need to look into as safari is going to be blocking flash content and the rest will follow i guess.

http://www.theverge.com/2016/6/14/11938562/apple-blocking-flash-safari-10-macos-sierra

regards
Jan

 

[IgorG]

Looks like it is some kind of browser/adobe flash related issue. All works fine on my mac with FireFox, Chrome and Safari, but doesn't work with IE, Firefox on Windows. But works fine with MS Edge browser on Windows...

 

[Linulex]

maybe an idea to change the format from flash to something else as flash is more and more blocked for obvious security reasons.

It also works in chrome, but for 37+% of the users the tutorials are unusable.

https://www.netmarketshare.com/browser-market-share.aspx?qprid=0&qpcustomd=0

regards
Jan