• Please be aware: Kaspersky Anti-Virus has been deprecated
    With the upgrade to Plesk Obsidian 18.0.64, "Kaspersky Anti-Virus for Servers" will be automatically removed from the servers it is installed on. We recommend that you migrate to Sophos Anti-Virus for Servers.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

Issue VPS - DNS - In The Weeds @Ales input needed

Nabil Kilany

New Pleskian
Dear Community Members,

I've recently got a subscription with GoDaddy where I got a Windows Server 2016 with Plesk, the main reason I went for a VPS is I wanted to host various websites with different support between PHP and ASP and have them perform perfectly without issues of performance from shared hosting plans.

I'm having issues of not reaching webmail nor do I feel that the zone file created by the web server is resolving, other issues with DNS will be pointed out after the explanation of the steps I made.
As I'm a bit literate in IT I'm facing some beginner issues, my experience and I did step by step is the follows:

1. I provisioned the server and set the host name to be as part of a domain I also registered with GoDaddy.
2. I logged in and updated Plesk to the latest version, installed components which were missing such as dns bindings, SQL 2017...etc.
3. I looked at the IP settings and found that it came with 3 dedicated IP addresses, I've chosen the server IP address to be shared in order to host multiple domains using the same IP address. However the other IP addresses don't respond to ping and one of them is a floating ip.
3. I've added the domain I got to set it as the primary domain and used domain connect
4. the Plesk comes in ready with Mailenable and Horde servers
5. once you add a domain it creates its zone file with the standard templates and all you need.
6. I created subscriptions (other domains) even under customers in order to separate users from accidentally messing up multiple domains.
7. I added email addresses.
7. The websites work once I add an @record in the registrar to pint to the IP address.
8. However the problem is that even if I add a name in the registrar with "mail" or "webmail" pointing the IP address, it never reaches the webmail server.

My question is what ami doing wrong?
how can I get the VPS to serve the domain and resolve DNS requests, how can the server hostname be part of a domain it serves?
How can I get the server to resolve immediately the zone files of domains I add just by having the registrar point the A record to my server?

Any pointers would be great.
 
Back
Top