Web Presence Builder Error

[MCooper59]

Hey Guys,

We have a problem with Web Presence Builder the error follows:

file: /usr/local/psa/admin/plib/Os.php
line: 31
code: 0 ::ffff:216.185.32.230 http://host.domain.tld:8880/sitebuilder/Editor Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0
2013-06-15T11:28:37-05:00 [EMERG] [System] /sitebuilder/JsonApi/ PleskFatalException: Execution failed.
Command: sbpublish
Arguments: Array
(
[0] => --publish
[1] => /var/www/vhosts/domain.us/httpdocs
[2] => -source-file
[3] => /usr/local/psa/tmp/tmpvSBcof
[4] => -owner
[5] => restoration
[6] => -group
[7] => psacln
[8] => -domain-id
[9] => 1135
)

Details: Empty error message from utility.
file: /usr/local/psa/admin/plib/Os.php
line: 31
code: 0 ::ffff:216.185.32.230 http://host.domain.tld:8880/sitebuilder/Editor Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0

We were wondering if we could just restart the Web Presence Builder or if it was a switch used with sw-cp-server command? Also can anyone help us with the Diagnosis because this error seems pretty generic.

Thanks a ton guys, please be aware I am new to Plesk for Linux.

 

[Egor Chernodarov]

Hi MCooper,

Such problems are not so easy for investigation. Generally it belongs to file access problems (check permissions on domain directories and files).
I recommend you to contact with technical support.
But if you technically skilled, you can use this KB to troubleshoot: http://kb.parallels.com/en/114568