Resolved Web Statitics - files not found on the server error

[Nidhi Rowland]

Hi, I am trying the stats for my website but getting 'file not found' error. I have got AWSStats enabled on the server.
Please help its a bit urgent.
Thanks

 

[IgorG]

Try to rebuild statistics for this domain with

# /usr/local/psa/admin/bin/statistics --calculate-one --domain-name example.net

and check possible errors in output.

 

[Nidhi Rowland]

Hey sorry maybe I put it in the wrong group, I am accessing this using cPanel and I don't have enough knowledge of running these commands.
Also does that mean there are no stats of the website on the server?

 

[IgorG]

using cPanel

Do you have cPanel or Plesk on your server?
Just open command line and run this command above. Just change example.name on your domain name.

 

[Nidhi Rowland]

Do you have cPanel or Plesk on your server?
Just open command line and run this command above. Just change example.name on your domain name.

I have cpanel

 

[Nidhi Rowland]

I only have access to the server

 

[IgorG]

I have cpanel

cPanel forum is here cPanel Forums
Here is PLESK forum.

 

[Nidhi Rowland]

Hi IgorG, I am accessing plesk on Onyx 17.0.17
I have awsstats enabled under hosting settings but when I try to view the web stats I get "file not found on the server" error and I checked the logs here is the error
"Unable to find the directory /var/www/vhosts/ipswichsmartcity.com.au/httpdocs/wordpress/plesk-stat/webstat"
There is no plesk-stat folder under website files but I really need to access the web stats.
Thanks,
Nidhi

 

[UFHH01]

Hi Nidhi Rowland,

you seem to use redirects in either ".htaccess" - files, or with "Additional directives" for nginx, because your error message:

Unable to find the directory /var/www/vhosts/ipswichsmartcity.com.au/httpdocs/wordpress/plesk-stat/webstat

... states, that you were redirected to another, non-standart folder. The correct URL would be => https://ipswichsmartcity.com.au/plesk-stat/webstat" and when I try to open this URL, I get to the needed password authentification, where you have to login to see the webstats.

 

[Nidhi Rowland]

Thanks but this is where I get that error after entering the password (see attached)

 

[UFHH01]

Hi Nidhi Rowland,

Thanks but this is where I get that error after entering the password (see attached)

... and WHAT is the output from your command line when you use the provided command by @IgorG ?

Try to rebuild statistics for this domain with

# /usr/local/psa/admin/bin/statistics --calculate-one --domain-name example.net

and check possible errors in output.

 

[Nidhi Rowland]

I am not sure where to put this command as I am loging-in to whm for plesk.

 

[UFHH01]

Hi Nidhi Rowland,

you need to login as user "root" over SSH ( with a SSH - client like "putty" for example ) and use this command there.

 

[Nidhi Rowland]

Hi Nidhi Rowland,

you need to login as user "root" over SSH ( with a SSH - client like "putty" for example ) and use this command there.

Hi, I used the command and I am getting this message "No such file or directory"

 

[UFHH01]

Hi Nidhi Rowland,

pls. what is your output of the command:

ls -lah /usr/local/psa/admin/bin/statistics