Issue WEBMAIL is not working

[Chiriac]

Server operating system version

Ubuntu 24

Plesk version and microupdate number

Last one

Hi i dont understand why webmail is not working it gives me a blank page saying no internet connection and wen i create a Subdomains they don't work to the same page the same error
Please help me out im out of ideas

 

[WebHostingAce]

It appears that you are not using custom name servers for your domain registrar (I believe you are using GoDaddy).

You have two options to resolve this:

Option 1:

Update your domain registrar’s name servers to the following:

ns1.incontri-escort.it
ns2.incontri-escort.it

Once you make this change, the DNS records in Plesk will take effect. However, please note that since you only have one IP address, some DNS checkers may raise warnings regarding the name servers, as they expect multiple IPs for redundancy.

Option 2:

Manually add all the DNS records (except for the NS records) from Plesk into your domain registrar’s DNS settings.

 

[WebHostingAce]

This step may also be required if you choose Option 1. For instructions, please refer to the following link:

https://www.godaddy.com/en-au/help/add-custom-hostnames-12320

 

[Chiriac]

Thank you very much for the reply. How can i add multiple ip in plesk ? I use Hetzner cloud
Thank you

 

[WebHostingAce]

I haven’t personally used Hetzner Cloud.

However, the usual process is to purchase an additional IP from your hosting provider and then add it to Plesk by going to:

Tools & Settings > IP Addresses

If you plan to use the new IP for a Name Server, it is recommended to use an IP address in a different subnet for better redundancy.

That said, it should be fine to use a single IP for both ns1.incontri-escort.it and ns2.incontri-escort.it for now.

 

[seqoi]

I have used Hetzner Cloud for years, and still intend to use it for years to come. And I also have GoDaddy clients. He doesn't need to purchase additional IP. The one that he received with his primary server on Hetzner will work fine. There won't be any issue once the domain from GoDaddy propagates.

What WebHostingAce said in Option 1 is how you must go and proceed.

Ignore Option 2. Option 2 will work but then assuming GoDaddy will be your primary DNS and you intend to use free SSL Let's Encrypt protection that everyone uses these days - you will need to update the SSL authorization key on each renewal meaning every few months you need to mirror keys from Plesk into your domain registrar. You can simply use Plesk as your primary DNS and be done with it. Plesk will manage your SSL auth keys on renewal.

Obviously with that in mind, you need to proactively do other steps such as some sort of basic security steps.

Anyway, my recommendation is to focus on Option 1.