Question Webmail link inside Plesk Mail tab goes to unfound address: Steps to resolve

[MHC_1]

Server operating system version

AlmaLinux 9

Plesk version and microupdate number

obsidian 18.0.71

ISSUE:

I have a domain imported from elsewhere. They have email addresses. The emails work fine. However, inside the Plesk domain "Mail" tab the icon link to webmail.domain.com doesn't work, resulting in a ~ "failed to find server" / "service unavailable" browser error.

I checked out the domain DNS and found that there was no webmail specified.

SOLUTION:

I have set the DNS to now show:

webmail. ---> A ---> {{server IP address}}

Other domains on the server with webmail connect ok on webmail.<domain>.<address>

QUESTION:

​

Is there anything else I need to do for webmail to work from the icon in the Plesk Mail area to successfully connect to webmail login on this domain? ​

(If so I can be doing these things while the DNS updates over the next couple of hours.)

 

[Kaspar]

I am not sure if understand your question, as you seems to have got the webmail link working already after adding the DNS record. In general however, to have webmail working you'll need to have:

• a DNS record for webmail in the zone;
• mail enabled for the domain (domain > mail > mail settings);
• a webmail client selected for the domain (domain > mail > mail settings)
• webmail option included in the SSL certificate

Hope this helps.

 

[MHC_1]

as you seems to have got the webmail link working already after adding the DNS record.

I'm not sure where you got that idea from? My query was if I needed to do anything else (Plesk internally) while the DNS was updating .

Yes, the webmail does work correctly now the DNS is updated. I just wanted to be sure.

Additionally; bonus question (sorry!)

Other sites on the server have DNS lines similar to:

_imaps._tcp.domain.com.      SRV    domain.com.
_smtps._tcp.domain.com.      SRV    domain.com.

But I am unclear what these purpose is ? They've been imported from another Plesk server and unclear if these lines are useful in themselves or if they cause any harm being in the DNS? I added them to the site that didn't have webmail .

 

[Kaspar]

But I am unclear what these purpose is ? They've been imported from another Plesk server and unclear if these lines are useful in themselves or if they cause any harm being in the DNS? I added them to the site that didn't have webmail .

The SRV records are used for the "autodiscover" feature; allowing (some) email clients, like thunder bird and older Outlook versions, to automatically discover and use the mail server configuration when adding an email account to the mail client. When the autodiscover option is enabled on the domain's mail settings the SRV records are added to the DNS zone.

 

[MHC_1]

@Kaspar thank you for that feedback, that's appreciated.

Cheers