Issue WHMCS - Client Area login - Permission denied due to rate limit ?

[yabado]

Server operating system version

Centos 7.9

Plesk version and microupdate number

Plesk Obsidian 18.0.70 Update #1

I am using the plesk module in an older version of WHMCS and in the past couple days my login button stopped working.

Where the button should be reads the following...

Error code: 0. Error message: Unable to find appropriate manager for this version of Panel. Plesk should be at least 8.0 version.

and the Module log reads like this ...

<?xml version="1.0"?>
<packet version="1.0.0.0">
<system>
<status>error</status>
<errcode>1010</errcode>
<errtext>Permission denied due to rate limit</errtext>
</system> </packet>

Anyone have any ideas what could be going on? I have searched and cannot find any details of this in WHMCS or Plesk forums.

If there is a "rate limit" where can I go to increase it?

 

[yabado]

After much digging it looks like it is the new brute force "feature" added with Plesk Obsidian 18.0.70.

https://support.plesk.com/hc/en-us/articles/32709880422039-How-to-configure-rate-limiting-for-login-attempts-in-Plesk

I set it to false and so far the problem has gone away.

This "feature" looks like it still needs work and has bugs. This is happening on API logins that I know are 100% correct.

 

[Sebahat.hadzhi]

Hello, @yabado . Would you mind sharing the WHMCS version you are using so we can attempt to reproduce the issue on our end? Thank you in advance.

 

[yabado]

7.4.2

It's pretty old, but kept it before the subscription model started.