Question Wordpress admin not accessible

[dimaria]

I have install word press 4.3 in the plesk hosting server. I am able to see my front-end but unable access my wp-admin. This is the site URL: http://richardcharlton.com.au/demo/. When I am going to access my wp-admin, it shows error "Forbidden ! You do not have permission to access this document." I figured it out that it is an IP address accessible error. I am working from India but the server is in Australia. So my client said me that he white-list my IP. But still I am not able to access the wp-admin.

So please tell me how to overcome this type of issue or is there any setting in plesk panel?

Any feedback would be greatly appreciated.

 

[garcue]

Hello mate,

Try this:

1. if you access the directory where your wordpress should be installed are the files?
2. Check that the corresponding permissions are set

Check the logs for more information.

In principle your ip if you can see the site, but you could not see the error