Issue WordPress Image Upload Error - "Server cannot process the image" - PHP limits issue

[majdi draouil]

Server operating system version

Ubuntu 22.04.5 LTS

Plesk version and microupdate number

Obsidian18.0.72

Environment:
============
- Plesk Version: Obsidian (latest)
- OS: Ubuntu 22.04.5 LTS
- PHP Version: 8.2.29 (FPM)
- WordPress Version: 6.7.0
- Domain: nefzawa.net

Problem:
========
WordPress shows this error when uploading images:

"The server cannot process the image. This can happen if the server is busy
or does not have enough resources to complete the task. Uploading a smaller
image may help. Suggested maximum size is 2,560 pixels."

What I've Found:
================
1. PHP CLI (php.ini) shows CORRECT limits:
memory_limit => 512M
upload_max_filesize => 512M
post_max_size => 512M

2. PHP-FPM Pool Config has NO limits or only:
/opt/plesk/php/8.2/etc/php-fpm.d/nefzawa.net.conf

php_value[memory_limit] = 256M

(Missing: upload_max_filesize and post_max_size)

3. Nginx configured correctly:
client_max_body_size 134217728;

4. Both GD and Imagick extensions are loaded
5. Upload directory permissions are correct (drwxr-xr-x)
6. Previous uploads worked fine (October 2025 folder has images)

What I Tried:
=============
Command:
plesk bin php_settings -u -domain nefzawa.net -memory-limit 512M -upload-max-filesize 512M -post-max-size 512M

Result: "Per-domain PHP settings of all domains were successfully updated."

Problem: FPM pool config file doesn't actually change!

Verification:
grep -E "memory_limit|upload_max|post_max" /opt/plesk/php/8.2/etc/php-fpm.d/nefzawa.net.conf

Still shows old values or empty.


Additional Info:
================
- No errors in /var/log/plesk-php82-fpm/error.log
- WordPress debug.log is empty
- Server resources are fine (40% memory, 78% disk)
- PHP-FPM service is active and running

Has anyone solved this issue where Plesk doesn't properly apply PHP-FPM pool
limits for WordPress image uploads?[/CODE]

 

[scsa20]

The max body size looks to be set to roughly 134MB so depending on how big the image you're uploading if it's over that it will not be uploaded although I will recommand setting the max body size in the domain > apache & nginx settings, there's a setting there for "Maximum allowed HTTP request body size" to match the settings you have for the PHP configuration.