www. prefix points to default plesk holding page

[ThePaul]

Using plesk 10.3.1

I've read through the other posts that describe this behaviour and various other posts on the web, but nothing applies here.
Using the www. prefix loads the plesk holding page, dropping that prefix loads the expected page.
Additionally, when using https with the www. prefix the correct SSL cert is presented, when not using the www. prefix the wrong (the default) SSL cert is presented.

DNS is controlled externally, both with and without www. point to the current server.

I've tried removing the domain and starting anew, but with the same result.

I've tried everything I can think of, what can I do to resolve this issue?

thanks in advance

Paul

 

[ThePaul]

I switched from 'power user' panel display to 'service provider' display.
The problem with the www. prefix remains, but the presented SSL cerificates have reversed: Now the www. prefix has the wrong cert and without it gets the right cert. Strange

 

[ThePaul]

found a workaround, although this isn't normally necessary.
I add the 2 apache directives to the virtual hosts vhost.conf and vhost_ssl.conf files:

ServerName mydomain.com
ServerAlias www.mydomain.com