Issue Zip incredibly slow

[sagelike]

Server operating system version

Cloudlinux 8.90

Plesk version and microupdate number

18.0.60

Hi there,

I've installed a new Plesk server and migrated my domains to it and it's performing well but zipping files within plesk is incredibly slow and often times out on larger files and this did not occur on the previous server, even with large archives.

In some cases, I get a timeout error and then the zip file will appear many minutes later.

Command line zip works as expected.

Is there anything I can do to fix this?

Thanks
G

 

[Kaspar@Plesk]

When archiving files via the File Manager?

[...] even with large archives. [...]

How large is large?

 

[sagelike]

It's slow whether it's large or small. I was able to zip large 2-4 GB files on the old server without issues.

 

[Kaspar@Plesk]

It's slow whether it's large or small. I was able to zip large 2-4 GB files on the old server without issues.

When archiving files via the File Manager?

 

[sagelike]

Yes, with the File Manager. I tried unzipping a 4GB file yesterday and it took well over an hour. It never would have taken that long on the old server. Server is performing well otherwise.

 

[Kaspar@Plesk]

Yes, with the File Manager. I tried unzipping a 4GB file yesterday and it took well over an hour. It never would have taken that long on the old server. Server is performing well otherwise.

That is indeed a very long time. Archiving is resource (server) depended (mostly I/O and to a lesser degree CPU) and results can vary depending on the number of files. For example archiving 4 GB of 10.000 small files take much, much, more time than archiving two file of 2 GB each, because of the data throughput.

For what it's worth, on my test VM I just archived (zipped) 4GB (4 files of 1GB each), which took just under 1.5 minutes. Extracting (unzipping) took less than a minute. In comparison 10K of 420 KB (~ 4GB) took 19 minutes to archive and 12 minutes to extract.