• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Recent content by Alex Presland

  1. Alex Presland

    Issue WP Toolkit failed to clone site due to unprintable characters

    Running WP Toolkit Version 6.6.4-9127
  2. Alex Presland

    Issue WP Toolkit failed to clone site due to unprintable characters

    I'm trying to clone a website from one domain to another (both under separate subscriptions for the same customer). I receive this error and it stops copying at that point. Any idea what I can do next, other than using a 3rd party cloning tool?
  3. Alex Presland

    Question Try our new tool to upgrade your old MariaDB server from Plesk UI

    See https://jira.mariadb.org/browse/MDEV-34902
  4. Alex Presland

    Question Try our new tool to upgrade your old MariaDB server from Plesk UI

    I successfully used the Plesk UI to upgrade from MariaDB v10.6.18 to v10.11.xx (currently 10.11.9, but that may have changed since the upgrade?). This is on a server running Ubuntu 22.04 and Plesk Obsidian 18.0.63 Update #4 Web Host Edition. Ever since then every time that MariaDB is started /...
  5. Alex Presland

    Issue Plesk Obsidian 18.0.61 Update 4 Causes DB Outage

    @Kaspar@Plesk Any thoughts on potential further investigation that @lightingman2003 and I can do on this please?
  6. Alex Presland

    Issue Plesk Obsidian 18.0.61 Update 4 Causes DB Outage

    MariaDB Log was turned off. :( I can only assume that this is default for the Plesk AWS template that we're using. /var/log/plesk/install/plesk_18.0.61_installation.log completed at 06:28:36: Syslog showed that "oom-kill" took it out! ...but there was LOADS of memory and swap available...
  7. Alex Presland

    Resolved I can't access my plesk

    Sorry, wrong wording... please contact your SERVER PROVIDER and ask them to open up inbound port 8443 to your server in their firewall. @Kaspar has also given a good alternate solution of using the "enable access domain" feature, if your server provider won't open up inbound port 8443.
  8. Alex Presland

    Resolved I can't access my plesk

    Contact your ISP Support and get them to open port 8443 in their firewall
  9. Alex Presland

    Resolved I can't access my plesk

    Hi @Solarom It is worth confirming that your server is listening on Port 8443. I'm also on a Ubuntu 22.04 based server and get the following when checking which ports are open: alex@mypleskserver:~$ sudo ss -tl | grep 8443 LISTEN 0 511 0.0.0.0:8443...
  10. Alex Presland

    Question mails that get lost

    Indeed. I once had someone who had accidentally blocked a sender in their client. Any email from them thereafter always disappeared. I had to provide them email client specific advice on how to find and remove this block...
  11. Alex Presland

    Question mails that get lost

    Removed means that the email server has completed processing the email and has done all the deliveries that it needs to. Similar to "End" or "Complete".
  12. Alex Presland

    Question Use Plesk as only mail

    We have email-only subscriptions on our server. The DNS is hosted on Plesk, which helps SPF, DKIM and the webmail certificates work. The DNS then points the website to a different IP address. One recommendation is that your external website is hosted on WWW.domain.tld and that you have...
  13. Alex Presland

    Resolved Arc errors in maillog

    Thanks for all your work on this @danami - I can also confirm that this fix is also working for me. Lots of needed email fixes in 18.0.59 ! :)
  14. Alex Presland

    Issue Emails forwarded by Plesk fail DKIM checks with certain attachments

    This evening my co-Administrator spotted a number of email validation fixes listed in the changelog to Plesk Obsidian 18.0.59: I repeated the test which I originally reported above, while still on Plesk Obsidian 18.0.58 Update #2 and these failed DKIM tests. I then upgraded to Plesk Obsidian...
  15. Alex Presland

    Issue Emails forwarded by Plesk fail DKIM checks with certain attachments

    Tried that but sadly DMARC is still showing as broken. :-( Thanks for the idea...
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