Question mails that get lost

[Inma]

hello

My client says that this Gmail email does not reach him, and if you talk to that person by phone and resend it if he sees it (the log of day 4 is identical to that of day 3).
---
I understand with the log is that if the email is delivered but for whatever reason in your email client disappears?

I have doubts about the py-limit-out, but it seems to be from the final log that if it is delivered... correct...

removed It is not that it has been deleted but that it has disappeared from the queue, correct?

Thanks in advance
------------------------------------------------

LOG DIA 3

root@:/var/www/vhosts/dominio.es# cat maillog.processed.1 | grep 'jm.****@gmail.com'
Apr 3 17:56:50 psa-pc-remote[27965]: 7F79385B85: from=<jm.****@gmail.com> to=<[email protected]>
Apr 3 17:56:50 postfix/qmgr[8222]: 7F79385B85: from=<jm.****@gmail.com>, size=9661, nrcpt=1 (queue active)
Apr 3 17:56:50 postfix-local[30736]: 7F79385B85: from=<jm.****@gmail.com>, to=<[email protected]>, dirname=/var/qmail/mailnames

root@:/var/www/vhosts/dominio.es# cat maillog.processed.1 | grep '7F79385B85'

Apr 3 17:56:50 postfix/smtpd[28703]: 7F79385B85: client=mail-ed1-f43.google.com[209.85.208.43]
Apr 3 17:56:50 psa-pc-remote[27965]: 7F79385B85: from=<jm.****@gmail.com> to=<[email protected]>
Apr 3 17:56:50 postfix/cleanup[27922]: 7F79385B85: message-id=<CA+yQtn16QLHx2dZcn6Kfe9YCfq8Asvkt6h2gFVHO-wtJ-mYQPg@mail.gmail.com>
Apr 3 17:56:50 psa-pc-remote[27965]: 7F79385B85: py-limit-out: stderr: INFO:__main__:No SMTP AUTH and not running in sendmail context (incoming or unrestricted outgoing mail). SKIP message.
Apr 3 17:56:50 psa-pc-remote[27965]: 7F79385B85: py-limit-out: stderr: SKIP
Apr 3 17:56:50 psa-pc-remote[27965]: 7F79385B85: check-quota: stderr: SKIP
Apr 3 17:56:50 psa-pc-remote[27965]: 7F79385B85: spf: stderr: PASS
Apr 3 17:56:50 postfix/qmgr[8222]: 7F79385B85: from=<jm.****@gmail.com>, size=9661, nrcpt=1 (queue active)
Apr 3 17:56:50 postfix-local[30736]: 7F79385B85: from=<jm.****@gmail.com>, to=<[email protected]>, dirname=/var/qmail/mailnames
Apr 3 17:56:51 postfix-local[30736]: 7F79385B85: spam: stderr: PASS
Apr 3 17:56:51 postfix-local[30736]: 7F79385B85: arc-sign: stderr: WARNING:__main__:Unable to ARC sign, SKIP the message: Cannot read private key: [Errno 21] Is a directory: '/etc/domainkeys/dominio.es/'
Apr 3 17:56:51 postfix-local[30736]: 7F79385B85: arc-sign: stderr: SKIP
Apr 3 17:56:51 postfix/pipe[30735]: 7F79385B85: to=<[email protected]>, relay=plesk_virtual, delay=1.1, delays=0.36/0.01/0/0.72, dsn=2.0.0, status=sent (delivered via plesk_virtual service)
Apr 3 17:56:51 postfix/qmgr[8222]: 7F79385B85: removed

-----------------------------

el dia 4
cat maillog.processed | grep 'jm.***@gmail.com'

Apr 4 11:56:33 psa-pc-remote[27965]: 20598A4DB5: from=<jm.**@gmail.com> to=<[email protected]>
Apr 4 11:56:33 postfix/qmgr[8222]: 20598A4DB5: from=<jm.**@gmail.com>, size=10971, nrcpt=1 (queue active)
Apr 4 11:56:33 postfix-local[28149]: 20598A4DB5: from=<jm.**@gmail.com>, to=<[email protected]>, dirname=/var/qmail/mailnames
root@:/var/log# cat maillog.processed | grep '20598A4DB5'

-----------


Apr 4 11:56:33 postfix/smtpd[17116]: 20598A4DB5: client=mail-pg1-f180.google.com[209.85.215.180]

Apr 4 11:56:33 psa-pc-remote[27965]: 20598A4DB5: from=<jm.****@gmail.com> to=<[email protected]>

Apr 4 11:56:33 postfix/cleanup[18966]: 20598A4DB5: message-id=<CA+yQtn0zX41DPvLeTYcizVBt-+V2ttiQ=[email protected]>

Apr 4 11:56:33 psa-pc-remote[27965]: 20598A4DB5: py-limit-out: stderr: INFO:_main_:No SMTP AUTH and not running in sendmail context (incoming or unrestricted outgoing mail). SKIP message.

Apr 4 11:56:33 psa-pc-remote[27965]: 20598A4DB5: py-limit-out: stderr: SKIP

Apr 4 11:56:33 psa-pc-remote[27965]: 20598A4DB5: check-quota: stderr: SKIP

Apr 4 11:56:33 psa-pc-remote[27965]: 20598A4DB5: spf: stderr: PASS

Apr 4 11:56:33 postfix/qmgr[8222]: 20598A4DB5: from=<jm.**@gmail.com>, size=10971, nrcpt=1 (queue active)

Apr 4 11:56:33 postfix-local[28149]: 20598A4DB5: from=<jm.***@gmail.com>, to=<[email protected]>, dirname=/var/qmail/mailnames

Apr 4 11:56:34 postfix-local[28149]: 20598A4DB5: spam: stderr: PASS

Apr 4 11:56:34 postfix-local[28149]: 20598A4DB5: arc-sign: stderr: WARNING:_main_:Unable to ARC sign, SKIP the message: Cannot read private key: [Errno 21] Is a directory: '/etc/domainkeys/sanchezgodoyabogados.es/'

Apr 4 11:56:34 postfix-local[28149]: 20598A4DB5: arc-sign: stderr: SKIP

Apr 4 11:56:34 postfix/pipe[28148]: 20598A4DB5: to=<[email protected]>, relay=plesk_virtual, delay=1.4, delays=0.57/0/0/0.86, dsn=2.0.0, status=sent (delivered via plesk_virtual service)


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[Inma]

root@*:/var/log# cat maillog.processed | grep '**@yahoo.es'

Apr 4 19:31:28 *psa-pc-remote[27965]: AA55CA449F: from=<**@yahoo.es> to=<despacho@**.es>
Apr 4 19:31:29 *postfix/qmgr[8222]: AA55CA449F: from=<**@yahoo.es>, size=42514, nrcpt=1 (queue active)
Apr 4 19:31:29 *postfix-local[25757]: AA55CA449F: from=<**@yahoo.es>, to=<despacho@**.es>, dirname=/var/qmail/mailnames
---
root@*:/var/log# cat /var/www/vhosts/**.es/maillog.processed.2 | grep '**@yahoo.es'

Apr 2 19:19:32 *psa-pc-remote[27965]: 51384A1ACB: from=<[email protected]> to=<despacho@**.es>
Apr 2 19:19:32 *postfix/qmgr[8222]: 51384A1ACB: from=<[email protected]>, size=54380, nrcpt=1 (queue active)
Apr 2 19:19:32 *postfix-local[5672]: 51384A1ACB: from=<[email protected]>, to=<[email protected]>, dirname=/var/qmail/mailnames
Apr 2 19:23:11 *psa-pc-remote[27965]: B905EA1B91: from=<despacho@**.es> to=<**@yahoo.es>,<**@yahoo.es>
Apr 2 19:23:12 *postfix/smtp[6091]: B905EA1B91: to=<**@yahoo.es>, relay=mx-eu.mail.am0.yahoodns.net[188.125.72.74]:25, delay=1.2, delays=0.36/0/0.29/0.57, dsn=2.0.0, status=sent (250 ok dirdel 2/2)

 

[Alex Presland]

removed It is not that it has been deleted but that it has disappeared from the queue, correct?

Removed means that the email server has completed processing the email and has done all the deliveries that it needs to. Similar to "End" or "Complete".

 

[Inma]

Thanks, that's what I was afraid of but of course the coreos disappears because if the webmail... it will be the email client.

Thanks

 

[mow]

Apr 3 17:56:50 postfix-local[30736]: 7F79385B85: from=<jm.****@gmail.com>, to=<[email protected]>, dirname=/var/qmail/mailnames
Apr 3 17:56:51 postfix-local[30736]: 7F79385B85: arc-sign: stderr: WARNING:__main__:Unable to ARC sign, SKIP the message: Cannot read private key: [Errno 21] Is a directory: '/etc/domainkeys/dominio.es/'

Apr 4 11:56:33 postfix-local[28149]: 20598A4DB5: from=<jm.**@gmail.com>, to=<[email protected]>, dirname=/var/qmail/mailnames
Apr 4 11:56:34 postfix-local[28149]: 20598A4DB5: arc-sign: stderr: WARNING:_main_:Unable to ARC sign, SKIP the message: Cannot read private key: [Errno 21] Is a directory: '/etc/domainkeys/sanchezgodoyabogados.es/'

Something is weird here. Why did this directory change? Did someone set a redirect between 3. and 4.4.?

 

[Alex Presland]

Thanks, that's what I was afraid of but of course the coreos disappears because if the webmail... it will be the email client.

Thanks

Indeed. I once had someone who had accidentally blocked a sender in their client. Any email from them thereafter always disappeared. I had to provide them email client specific advice on how to find and remove this block...

 

[Inma]

Indeed. I once had someone who had accidentally blocked a sender in their client. Any email from them thereafter always disappeared. I had to provide them email client specific advice on how to find and remove this block...

Thankssss

 

[Inma]

Something is weird here. Why did this directory change? Did someone set a redirect between 3. and 4.4.?

My mistake... I wanted to hide the domain and I didn't hide it in that last one. Sorry