Recent content by Kate

Hi, GreyListing for Plesk on Windows is not yet implemented. However, it is possible to manage greylisting if you are using MailEnable of a Professional or Enterprise versions (Plesk is shipped with a Standard version) According to MailEnable KB...

First of all I would like to inform that currently MailEnable v.9.12 is not officially supported. Please refer the release notes page https://docs.plesk.com/release-notes/12.5/software-requirements/#s4-1-2 As was mentioned earlier to determine the root cause of Webmail web config is difficult...

Hi, I think you can resolve your issue by using our knowledge base: https://kb.plesk.com/en/124771 Let us know if it works for you.

Hello, We tried to test this behaviour under CentOS 7.1.1503, Plesk 12.5 MU18 and php 5.5.30, however this is not reproduced. So, I recommend you to submit a ticket to support in order to investigate the issue on your server. You are welcome to use our form...

Hello Gene, Please note, Plesk Technical Support is not provided for creating or debugging custom scripts. All such customized scripts become owned and maintained by customer. The most suspicious here is all the stuff around PHP_AUTH, here is some thread in stackoverflow that might help...

Hello Erwan, In this current situation I would like to recommend you submit a ticket in our Support department. It is required to check such behavior on your server. You are welcome to use our form: https://cscontact.plesk.com/form/32/?Product=Plesk

Hello Joe, In order to help you with issue you faced it would be great if you create a ticket to our Plesk Support Department. To fix the issue it is required to get access to your server. You are welcome to use our form: https://cscontact.plesk.com/form/32/?Product=Plesk

Hello, I would like to recommend you check information from the following KB article: https://kb.odin.com/en/127195

Hello, These e-mails are created by Postfix, not Plesk during domain creation. The issue reported is a Feature Request. It cannot be fixed without the source code interference. Please provide your suggestion for new functionality on User Voice...

Hello, According to RFC4408 (https://tools.ietf.org/html/rfc4408) If the checking software chooses to reject the mail during the SMTP transaction, then it SHOULD use an SMTP reply code of 550 (see [RFC2821]) and, if supported, the 5.7.1 Delivery Status Notification (DSN) code (see [RFC3464])...

Hello, We can analyze the issue you faced if you provide us with following log files, which should contain the error messages: /var/log/httpd/error_log /var/log/nginx/error.log /var/www/vhosts/system/domain.tld/logs/access_log /var/www/vhosts/system/domain.tld/logs/error_log Please share with...

Hello, It is required to investigate the issue in more details with access to your server. In order to help you to fix the issue you faced it would be great if you submit the ticket in our Plesk support department. You are welcome to use our form: https://cscontact.plesk.com/form/32/?Product=Plesk

Hello, To define addresses which should be monitored for 12.5 please go subscriptions > domain.tld > Email Addresses > [email protected] > Antivirus tab > tick "Switch on antivirus protection for this email address".

I would like to draw your attention that creating/modifying custom rewrite rules is excluded from Plesk technical support obligations. Please refer to apache mod_rewrite manuals for details as well as you always can contact public community where you could get answers on your questions.

Hello, We can analyze the issue you faced if you provide us with following log files, which should contain the error messages: 1.Home > Subscriptions > plesk.tld > Websites & Domains > acme.com > error_log 2. %plesk_dir%\admin\logs\php_error.log Please share with us the details.