Recent content by krikey

It would be good to understand what log files to look at or how to narrow down where the problem originates. I've looked at /var/log/plesk/PMM/backup... but there are no errors in these logs files

Username: TITLE Cannot log in to raise a ticket PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE NA PROBLEM DESCRIPTION Upon logging into Plesk 360 and then clicking on the "support" button at the bottom right of the screen, im taken to...

No I still dont have a solution for this. Perhaps it can be looked at?

Thanks. Ive set the new autodiscover URL and can confirm that I can see the XML output at https://someotherdomain.com/mail/[email protected] I restarted Apache, Dovecot, Postfix & Plesk Milter (this may not be necessary). However the XML is still listing the...

Revisiting this again and thanks for you help so far. Plesk generates a URL at example.com/mail/config-v1.1.xml?emailaddress=user%40example.com where Thunderbird looks to get the autoconfig details from the server. This file/URL uses example.com as the IMAP or SMTP servers which then breaks...

I'm currently unable to use the sign in option at https://https://support.plesk.com/hc/en-us. When I click on the "submit a request" at the top of this page. I get the following message: Dear customer, In order to be able to submit request to our Technical Support you need to Sign in (using...

I'm getting the following error when a backup runs: Warning: Application "WordPress" Unable to back up database #. Error: Unable to find row with id in data_bases table. Whilst this looks similar to the error that is documented here...

Thanks for your reply. I did try your suggestion of adding a domain but this didn't seem t work as expected on my install. However adding a subdomain of the main domain with no hosting services, allowed me to create an SSL cert for it. I could then use that SSL cert within the mail settings...

Hello, Whilst I know that you can allocate the main domain names letsencrypt SSL cert for use with IMAP/SMTP/POP3 connections, it doesn't seem possible to allocate a custom subdomain for IMAP/SMTP/POP3 use. For example, I'd like to use mail.mydomain.com as my server name and also get a...