Recent content by Thomas Oryon

Hello Support, After enabiling 2FA in our Google or Microsoft authenticator, the name in the authenticator looks no clear because if we have more than 10 accounts it will be confusing. So, is that possible to have the plesk username or any other options available. Currently it's showing the...

Hello Support, We wish to know whether it is possible to customize this 2FA popup page like adding some text into it? Awaiting your reply.

Hello Support, In plesk we have different service plan and if we make any changes in the service plan and click Update & Sync there is some error like package is not sync. Is that possible to check which exact permission or option was not sync? Awaiting your reply.

Hello Support, Any update on this request? Awaiting your reply.

Hello Support, We have Plesk servers and we can able to restore the website files or subscription from our backup. During backup and estoration process there is no log recorded in the Action Log. Is that possible to enable the action log to record backup & restoration process? Awaiting your...

Hello, We have followed the steps mentioned above, but the issue still persists when we try to view the domain statistics from the reseller panel. When we log in through the reseller’s customer panel, we are able to access the statistics, and the page redirects without the “-ssl” folder...

Hello Support, We have plesk in windows server and when we login as reseller and view the statistics of the domain it shows the 404 page not found as below When we login to the customer panel and view the website statistics of the domain it shows without any issues as below On further...

Hello Support, We have option called Hard Disk Quota limit while creating the service plan for customers but for Resellers there is no option to setup this. May I know how to setup this hard disk quota limit for reseller's service plan? Awaiting your reply.

Hello Support, Steps as below 1. As a admin I have created the reseller plan [Reseller-Plan-A] with disk space about 500GB 2. As a admin I have created the reseller [Reseller-Account] and assigned the plan to him 3. Now, reseller logged into his account and creating the service plan for his...

Hello Support, I want to know if the customer upload the files/folder into his file manager will that be recorded in plesk Action Log?. As we checked it was not recording and is that possible to enable this feature so that we can check which customer uploaded the file? Awaiting you reply.

Hello Kaspar, Thanks, it works.

Hello Support, Since I'm changing the password for the user, the filed should show password change but it shows "Update Client". Is that possible to change from Update Client to password change? Awaiting your reply.

Hello Support, I wish to have one clarification. I have created the reseller plan for about 500GB disk space. Now, reseller was creating his own service plan for his customer. The plan A he kept 200GB and plan B has 350GB which is total of 550GB but we allocate only 500GB for reseller plan...

Hello Support, When we create the service plan, we can see the two options WordPress websites with Smart Update & WordPress websites with vulnerability protection. We are not using this options so is that possible to hide from the page where we create the service plan? Awaiting your reply.

Hello Support, I wish to know that when we change the password for the customer or reseller, the action log contains the information as "Update Client" but actually we change the password for that user. Instead of that "Update Client", can we able to get like "Password change"? Awaiting your reply