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Search results

  1. P

    Question Firewall and other updates

    Why disable WAF? No. Yes, updates are always necessary.
  2. P

    Question FTP login for statistics

    If you are in the first 30 days of usage, you're probably entitled to individual Plesk support. Have you considered opening a ticket? https://support.plesk.com --> Sign in
  3. P

    Issue Disable nag screen

    As far as I know, it cannot be disabled.
  4. P

    Question CentOS2Alma conversion: Your expectations and experience?

    @PieterC23 By "migration" you mean not centos2alma conversion, but a migration using Plesk Migrator? What is the exact error message on deferred mails? Did you test mails against mail-tester.com? What is mail-tester.com saying about the mails you send?
  5. P

    Question FTP login for statistics

    Yes, a statistics package has been selected. Is the "Retain web and Traffics statistics" enabled in the service plan? If the subscription plan features are not synced with the plan, is it individually enabled? Please make sure that no "statistics" jobs are hanging in the Linux process list: ps...
  6. P

    Issue Failed to update Plesk. To solve this problem, you can send the update log to Plesk support.

    Yes, it is not configured correctly. I am not familiar with the overlay file system type. Just recently came across this in the ELevate project, but don't really get why this would be needed on a normally operating machine. From the screenshot to me it looks like all important stuff is queezed...
  7. P

    Issue Server Error 500 Internal Server Error

    The error message means that no vendor PHP is installed on the system. For that reason, php_value cannot be used in the .htaccess file. Instead, you need to remove the php_value line(s) from .htaccess and enter the desired settings into the additional PHP directives in Plesk instead.
  8. P

    Question FTP login for statistics

    Has a statistics package been selected in the "Hosting Settings" of the domain?
  9. P

    Question FTP login for statistics

    The statistics can and are protected by default by a webserver password. The same user account is used for it that owns the subscription by default. But you can change it and also edit the password. Simply go into the "Password protected directories" link. There you find the /plesk-stat...
  10. P

    Question How to prevent Plesk Panel Slow

    SWAP should be at least half the size of RAM. If your server makes use of SWAP regularly, you need more RAM. SWAP is an emergency solution for the rare case when RAM absolutely does not suffice. You might see a rare and small SWAP use like 80 KB, maybe 1 MB or so, that'll be alright. But when...
  11. P

    run-parts: /etc/cron.daily/pleskupdate exited with return code 1

    @CHE Did you check the thread that Maarten provided? You should be able to remove the one line from the cron job that doesn't belong there. remove /opt/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base 2>&1 /dev/null from...
  12. P

    Issue ERROR: Apt cache fetch failed.

    Please check whether the case described in Issue - run-parts: /etc/cron.daily/pleskupdate exited with return code 1 applies to you.
  13. P

    Question How to prevent Plesk Panel Slow

    No. No. It doesn't. There must be another cause on the server. You could run # top on the command line to see the current cpu load and watch which processes consume the most time. You could run # MYSQL_PWD=`cat /etc/psa/.psa.shadow` watch "ps aux | sort -nrk 3,3 | head -n 20 && echo "\ " &&...
  14. P

    Issue Plesk Obsidian for IOS

    Could you please try to clear your browser cache, then close the browser, reopen it and try again?
  15. P

    Issue Server Error 500 Plesk\Exception\Database

    To sign-in to support please go to https://support.plesk.com If you experience login issues, please see this KB article: https://support.plesk.com/hc/en-us/articles/13545238026007-I-cannot-login-to-a-support-plesk-com-and-password-reset-does-not-work If you bought your license from a reseller...
  16. P

    Resolved 500 PleskPMMResponseException

    Did you change anything in the Python configuration of the server? It looks like /usr/bin/python3 is linked to a non-default Python version. Pleae check the /usr/bin/python3 link where it points to. Resolution: Remove the invalid link: # unlink /usr/bin/python3 Link /usr/bin/python3to...
  17. P

    Issue Server Error 500 Plesk\Exception\Database

    "/path/to/your/backup/directory" is an example. You need to enter a real path where you want your backup of the directory to go. Please consider opening a support ticket and let support assist you with the process.
  18. P

    Issue Server Error 500 Plesk\Exception\Database

    Honestly, I can only recommend to let Plesk support do the installation of MariaDB for you or at least let them check the status of the server and give specific advice afterwards. If you choose to install MariaDB yourself, make sure you install the server and the client. Afterwards, make sure to...
  19. P

    Issue Server Error 500 Plesk\Exception\Database

    You will not want to install MySQL, but MariaDB. You'll also not want to do that before you backed up /var/lib/mysql with # cp -v -a /var/lib/mysql/ /path/to/your/backup/directory/mysql_backup because a reinstallation might change contents so that you might lose existing data.
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