• We value your experience with Plesk during 2024
    Plesk strives to perform even better in 2025. To help us improve further, please answer a few questions about your experience with Plesk Obsidian 2024.
    Please take this short survey:

    https://pt-research.typeform.com/to/AmZvSXkx
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

Search results

  1. IgorG

    Question Slave DNS Manager not sync and connect

    Make sure that the key in file /etc/bind/rndc.key match the key in /etc/named.conf: # grep secret /etc/bind/rndc.key secret "H226I1Ew0yE4j2VyWMaW7A=="; # grep secret /etc/named.conf secret "H226I1Ew0yE4j2VyWMaW7A==";
  2. IgorG

    Question Slave DNS Manager not sync and connect

    The server time is incorrect. It is 1 minute behind the time: from the Plesk Server: # date Mon Jul 4 20:17:17 SAST 2022 from any other Server: # date Tue Jul 5 01:18:18 +07 2022 the time sync is disabled as well: # timedatectl | grep sync System clock synchronized: no To resolve the...
  3. IgorG

    Issue Unable to save filters in the Horde webmail: Failed to establish TLS connection

    A self-Signed SSL certificate is used along with PHP 5.6 to run the Horde webmail. As a workaround, disable TLS encryption for sieve in the Horde configuration file: Open the file /usr/share/psa-horde/ingo/config/backends.php Find the section $backends['sieve'] = array( Change the record...
  4. IgorG

    Issue Let's Encrypt cannot install certificate

    Please make sure that the domain is not resolved to two IP addresses, where the second IP address is not a Plesk server IP address. In fact, this is one of many possible reasons. More details are needed to find the cause. That's why I advise you to contact Plesk support team, where experienced...
  5. IgorG

    Resolved SSLIt renewal notifications (email) sometimes have trailing cryptic characters

    What about the other command: # grep --color='auto' -P -n "[^\x00-\x7F]" /usr/local/psa/admin/conf/email_notification_template.html
  6. IgorG

    Issue Unable to create subscription - unable to add new domain

    Looks like there are incorrect permissions. Try to repair it with C:\> plesk repair fs newbee.com -y
  7. IgorG

    Forwarded to devs Joomla Toolkit fails to install on subdomain of an additional domain

    Thank you. The bug EXTPLESK-4134 was confirmed and submitted.
  8. IgorG

    Resolved Amazon S3 Backup, can't save settings

    Fixed in 1.4.4 version of the extension.
  9. IgorG

    Forwarded to devs SSLIt configuration files not removed in some cases when a customer and/or domains of that customer are removed

    Thank you, Peter. Looks like there are already existing bugs: SSL It! - EXTSSLIT-1921 ("Certificates from removed domains still exist in var/etc/live directory"), Let's Encrypt - EXTLETSENC-643 ("Certificates from removed domains still exist in var/etc/live directory").
  10. IgorG

    Issue Can't find nodejs logs

    What about /var/log/passenger/passenger.log ? It is also possible to troubleshoot the application using the Debugging Guide. However, this isn't supported by Plesk and has to run only from CLI (stopping the web server beforehand).
  11. IgorG

    Issue Can't find nodejs logs

    Please check the following KB article and let me know if it doesn't help: https://support.plesk.com/hc/en-us/articles/213403509#nodejs
  12. IgorG

    Resolved Can't install prometheus together with Plesk on Debian bullseye

    The javascript-common package is not compatible with Plesk psa package. # apt-cache depends psa psa PreDepends: pp18.0.48-bootstrapper Depends: plesk-engine Depends: plesk-release Depends: apparmor Depends: apparmor-profiles Depends: libc6 Depends: libcrypt1 Depends: libidn11...
  13. IgorG

    Question Should I uninstall MailEnable because I installed SmarterMail?

    Have you switched to SmarterMail according to this instruction? https://docs.plesk.com/en-US/obsidian/administrator-guide/mail/using-other-mail-server-software.72350/#using-other-mail-server-software-windows
  14. IgorG

    Resolved SSLIt renewal notifications (email) sometimes have trailing cryptic characters

    Peter, could you please check if any custom templates are located in: # ls -l /usr/local/psa/admin/conf/email_notification* the file can be grepped in order to find non-ascii chars # grep --color='auto' -P -n "[\x80-\xFF]" /usr/local/psa/admin/conf/email_notification_template.html.sample #grep...
  15. IgorG

    Resolved Can't access remote ftp backup storage

    Looks like ssh server is not up and running on your FTP server. Or ssh port is firewalled. Check it with # nc -zvw3 IP_ADDRESS_OF_FTP_SERVER 22 Also, you can connect to this server via FTP protocol with login credentials which you use for connection to this server in Plesk UI in Backup Settings.
  16. IgorG

    Issue Server Error: 500 Plesk\Exception\Database

    What about contacting Plesk Support Team? https://support.plesk.com/hc/en-us/articles/213953025-How-to-get-support-directly-from-Plesk-
  17. IgorG

    Issue How to install Memcache PECL extension for PHP (not Memcached)

    The latest version of Memcache requires PHP version > 8.0: # /opt/plesk/php/7.4/bin/pecl install memcache WARNING: channel "pecl.php.net" has updated its protocols, use "pecl channel-update pecl.php.net" to update pecl/memcache requires PHP (version >= 8.0.0), installed version is 7.4.33 No...
  18. IgorG

    Question Disable File Manager on Service Plans?

    Currently, it is not possible to disable/hide File Manager. Such functionality is yet to be implemented in Plesk. Vote for this feature on Plesk UserVoice portal . The top-ranked suggestions are likely to be included in the next versions of Plesk.
  19. IgorG

    Issue DB query failed: SQLSTATE[HY000] [2002] No such file or directory

    https://talk.plesk.com/threads/server-error-500-plesk-exception-database.367310/
  20. IgorG

    Issue Server Error: 500 Plesk\Exception\Database

    Have you tried KB search? https://support.plesk.com/hc/en-us/search?utf8=%E2%9C%93&query=DB+query+failed%3A+SQLSTATE%5BHY000%5D+%5B2002%5D+No+such+file+or+directory&commit=Search
Back
Top