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Hi, You should open a ticket to your support or apply the solution Igor gave you: License was not automatically updated: KeyUpdate Result code: 2 Network failure Best regards Vince

Yes the port is accessible. root@assprem:~# telnet ka.plesk.com 5224 Trying 195.214.233.80... Connected to ka.plesk.com. Escape character is '^]'.

Hi, So,we have a lot of plesk, but I'm only administrate few of them and I have several servers with this problem every month. So my question is: -does anyone got this kind of problem ? -anyone have an idea to solve or diagnose better ? Best regards Vince

Hi Igor, No I haven't use this web page: https://cscontact.plesk.com/form/32/?Product=Plesk ? Could you explain me when I must use this web page and when I must use the talk ? Curl version for servers where problem is present are: Debian 8: curl 7.38.0 (x86_64-pc-linux-gnu) libcurl/7.38.0...

Hi, We have several servers with this problem (Server update is more than MU#28). Manual update is working well. /usr/local/psa/admin/logs/panel.log [2016-07-05 06:25:06] ERR [panel] KeyUpdate Result code: 2 Network failure [2016-07-05 06:25:06] ERR [panel] KeyUpdate Result desc: Not valid...

Hi, Server update load from MU#28. Could I put more information in this ticket or must I open a new one ? Best regards Vince PS: I check already this: https://kb.plesk.com/en/808 https://kb.plesk.com/en/122546...

Hi, Any news about this case ? Best regards Vince

Hi, Finally problem is still present (know affected systems: debian8 ubuntu14 and windows 2012 R2 Standard Ed.) Odin guys open an bug few days ago for this problem: PPPM-4187 "The issue with the user experience will be fixed in next Plesk version (or probably included in one micro update)." At...

Hi Trialotto, You got it ! Error message it not present anymore ! In PS commands done. Thanks you very much :) Have you an idea how to contact plesk to point this ? Best regards Vince PS: before ---------- root@assprem:~# cat /etc/default/locale LANG=fr_FR.utf8 LANGUAGE=fr_FR.utf8...

Anyway, thanks you very much for your help :)

Hi, So extensions are now uninstalled. /root/.autoinstaller/options.ini is empty File of last autoinstaller install in attach. Problem still present, more ideas ? Best regards Vince

I need to correct my answer: "Right for server with licence more than 10 domain, switch to the "Vue Fournisseur de services" solve error message." Solve error message only when (not power used view is activate). When switch back to power view, error return.... Have you some more advise ?

Here autoinstaller extrat fiile (in gz format remane in zip format).

Hi, Right for server with licence more than 10 domain, switch to the "Vue Fournisseur de services" solve error message. But for lower licence case: root@XxXxX:~# /usr/local/psa/bin/poweruser --off Unable to switch to the Service Provider view due to license restrictions. Best regards Vince

Hi, Well problem is ONLY after upgrade from 12.0.18. (I can't test directly with install of 12.5.30, but suspect problem is present too). I try install plesk file server Reboot server I change browser Problem still present. plesk repair all Problem still present. Log file too big.... ls -la...

Hi, Problem confirmed with Ubuntu too: CPU Intel(R) Xeon(R) CPU E5-2683 v3 @ 2.00GHz (1 core(s)) Version Plesk v12.5.30_build1205150826.19 os_Ubuntu 14.04 OS Ubuntu 14.04.3 LTS Same problem with language (en-US) select by default. Command: /usr/local/psa/admin/sbin/autoinstaller...

Hi, After upgrade from 12.0.18 to 12.5.30, I got this error on first request on admin plesk page to "Tools and settings" menu. [root@XxXxX logs]# tail -f panel.log [2016-01-03 18:27:43] ERR [panel] Requested URL: /smb/smb [2016-01-03 18:27:43] ERR [panel] Une URL incorrecte a été...

Hi, It's working ! C:\Users\Administrator\Downloads\xmllint\xmllint\xmllint.exe --noout --schema "%plesk_dir%\PMM\plesk.xsd" "%plesk_dir%\Backup\titi_info_1 510121826_formated.xml" C:\Program Files (x86)\Parallels\Plesk\\Backup\titi_info_1510121826_formated.xml validates How can I correct...

Well in this case backup is just generate by the plesk himself. I have several server with the same problem now, maybe an update problem ? Thanks you for your help, here the result of the command, have you some suggestion more ? http://kb.sp.parallels.com/Attachments/kcs-6162/xmllint.zip...

Well I have an second server with the same error...