Resolved [PPPM-4013] Plesk key update deferral notification

[Floezen]

Hi,

I am having trouble with automatic license updates. I have to manually update die Plesk and Dr. Web license monthly.

For the Plesk key I always get following E-Mail message:

Unable to update PLSK020260xxxxx: an error occurred while processing your key. You can try to retrieve the key manually in Plesk (Tools & Settings > License Management) or let Plesk try to update it in the next 24 hours. If you do not want to receive this notification any more, remove this key from Plesk.

The license key is expired. Some features can be unavailable. Please contact your hosting provider.

Automatic update for Dr. Web key seems even not to be activated. There I alway get following E-Mail:

/etc/cron.daily/drweb-update:

ERROR: Dr.Web Updater: Key is expired, update process has been canceled !
See Dr.Web Updater log file for details.

How can I fix these problems?

Regards
Flözen

 

[IgorG]

Try to debug this issue with help of special script from article https://kb.odin.com/en/111198

 

[Floezen]

This KB article refers to Plesk 11.5 and earlier. I have a 12.5.30 Update #19 running.

I ran the referred test.php anyway with following output:

# /usr/local/psa/bin/sw-engine-pleskrun -f ./test.php
Result code: 2
Description: Key update disabled
Status update: Not required

Message "Key update disabled" does not match the notification "Unable to update PLSK020260xxxxx"...
Key updated seems to be enabled, but fails.

Any further suggestions. Monthly manual update would be annoying.

Regards
Flözen

 

[IgorG]

Try to get current status of your license from your sales representative.

 

[Floezen]

Try to get current status of your license from your sales representative.

The manual update works, thus I assume, that there is no issue with the status of the license - am I right?

 

[IgorG]

Do you have any detail of this issue from /usr/local/psa/admin/logs/panel.log ?
What do you mean "manual update"? CLI command or what?

 

[IgorG]

What sort of output of command

# /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f UpdateKeys

?

 

[Floezen]

Nothing...

[root@xxx ~]# /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f UpdateKeys
[root@xxx ~]#

 

[Janko1000]

same issue here.... other 50 server haveoccasionally this error... manually Update works fine.

 

[Floezen]

Do you have any detail of this issue from /usr/local/psa/admin/logs/panel.log ?

[2016-01-22 03:47:06] ERR [panel] KeyUpdate Result code: 2 Unspecified error
[2016-01-22 03:47:06] ERR [panel] KeyUpdate Result desc: License key must be ordered first
[2016-01-23 03:08:09] ERR [panel] KeyUpdate Result code: 2 Unspecified error
[2016-01-23 03:08:09] ERR [panel] KeyUpdate Result desc: License key must be ordered first
[2016-01-24 03:08:05] ERR [panel] KeyUpdate Result code: 2 Unspecified error
[2016-01-24 03:08:05] ERR [panel] KeyUpdate Result desc: License key must be ordered first
2016-01-25 03:50:05] ERR [panel] KeyUpdate Result code: 2 Unspecified error
[2016-01-25 03:50:05] ERR [panel] KeyUpdate Result desc: License key must be ordered first
[2016-01-26 03:39:05] ERR [panel] KeyUpdate Result code: 2 Unspecified error
[2016-01-26 03:39:05] ERR [panel] KeyUpdate Result desc: License key must be ordered first

What do you mean "manual update"? CLI command or what?

Login into Plesk Web-Interface and than navigate to the License Management
area -> Retrieve Key

 

[IgorG]

Yes, issue is confirmed and under developer's investigation now in scope of ticket #2042010 for your reference.

 

[OSG]

Hi,
Any news about this case ?
Best regards
Vince

 

[IgorG]

Hi,
Any news about this case ?
Best regards
Vince

As far as I see bug PPPM-4013 has been fixed in Plesk 12.5.30 MU#22

 

[OSG]

Hi,
Server update load from MU#28.
Could I put more information in this ticket or must I open a new one ?
Best regards
Vince


PS: I check already this:
https://kb.plesk.com/en/808
https://kb.plesk.com/en/122546
https://talk.plesk.com/threads/pppm-4013-plesk-key-update-deferral-notification.336667/
https://kb.plesk.com/en/111198

/usr/local/psa/admin/logs/panel.log
[2016-05-23 06:25:14] ERR [panel] KeyUpdate Result code: 2 Network failure
[2016-05-23 06:25:14] ERR [panel] KeyUpdate Result desc: Not valid XML. no element found
---
[2016-05-20 06:25:07] ERR [1] error: Unhandled PHP type object
[2016-05-20 06:25:11] ERR [1] error: Unhandled PHP type object
[2016-05-20 06:25:14] ERR [1] error: Unhandled PHP type object
[2016-05-20 06:25:18] ERR [panel] KeyUpdate Result code: 2 Network failure

[2016-05-20 06:25:18] ERR [panel] KeyUpdate Result desc: Not valid XML. no element found

[2016-05-20 06:25:30] ERR [1] error: Unhandled PHP type object
[2016-05-20 06:26:04] ERR [panel] Task failed: id=118, pid=40795, type=aps-cache, error=Connection timed out after 30001 milliseconds
[2016-05-20 06:26:05] ERR [panel] Unable fetch package WordPress 4.4.2 207 updates from catalog marketplace: Operation too slow. Less than 500 bytes/sec transferred the last 30 seconds
[2016-05-20 06:26:35] ERR [panel] Unable fetch package WordPress 4.4.2 207 updates from catalog apscatalog: Connection timed out after 30001 milliseconds

If I launch the test file: /usr/local/psa/bin/sw-engine-pleskrun -f ./test.php
/usr/local/psa/admin/logs/panel.log
[2016-05-23 11:41:48] ERR [1] No entry is registered for key 'translate'

 

[OSG]

Hi,

We have several servers with this problem (Server update is more than MU#28).
Manual update is working well.

/usr/local/psa/admin/logs/panel.log
[2016-07-05 06:25:06] ERR [panel] KeyUpdate Result code: 2 Network failure
[2016-07-05 06:25:06] ERR [panel] KeyUpdate Result desc: Not valid XML. no element found
[2016-07-05 06:25:44] ERR [panel] Task failed: id=206, pid=2745, type=aps-cache, error=Connection timed out after 30001 milliseconds
[2016-07-06 06:25:07] ERR [panel] KeyUpdate Result code: 2 Network failure
[2016-07-06 06:25:07] ERR [panel] KeyUpdate Result desc: Not valid XML. no element found
[2016-07-06 06:25:44] ERR [panel] Task failed: id=207, pid=24905, type=aps-cache, error=Connection timed out after 30001 milliseconds

I already check this:
https://kb.plesk.com/en/808
https://kb.plesk.com/en/122546
https://talk.plesk.com/threads/pppm-4013-plesk-key-update-deferral-notification.336667/
https://kb.plesk.com/en/111198


If I launch the test file: /usr/local/psa/bin/sw-engine-pleskrun -f ./test.php
/usr/local/psa/admin/logs/panel.log
[2016-05-23 11:41:48] ERR [1] No entry is registered for key 'translate'

Could you please check ?

Best regards
Vince

PS:
I first start to try to update this ticket before opening this one:
https://talk.plesk.com/threads/pppm-4013-plesk-key-update-deferral-notification.336667/#post-802242





[2016-05-23 06:25:14] ERR [panel] KeyUpdate Result code: 2 Network failure
[2016-05-23 06:25:14] ERR [panel] KeyUpdate Result desc: Not valid XML. no element found
---
[2016-05-20 06:25:07] ERR [1] error: Unhandled PHP type object
[2016-05-20 06:25:11] ERR [1] error: Unhandled PHP type object
[2016-05-20 06:25:14] ERR [1] error: Unhandled PHP type object
[2016-05-20 06:25:18] ERR [panel] KeyUpdate Result code: 2 Network failure

[2016-05-20 06:25:18] ERR [panel] KeyUpdate Result desc: Not valid XML. no element found

[2016-05-20 06:25:30] ERR [1] error: Unhandled PHP type object
[2016-05-20 06:26:04] ERR [panel] Task failed: id=118, pid=40795, type=aps-cache, error=Connection timed out after 30001 milliseconds
[2016-05-20 06:26:05] ERR [panel] Unable fetch package WordPress 4.4.2 207 updates from catalog marketplace: Operation too slow. Less than 500 bytes/sec transferred the last 30 seconds
[2016-05-20 06:26:35] ERR [panel] Unable fetch package WordPress 4.4.2 207 updates from catalog apscatalog: Connection timed out after 30001 milliseconds

 

[IgorG]

Have you tried submit support ticket here https://cscontact.plesk.com/form/32/?Product=Plesk ?

 

[IgorG]

Also, make sure that your curl support https protocol. Check it in output of command:

# /usr/bin/curl --version

 

[OSG]

Hi Igor,
No I haven't use this web page:
https://cscontact.plesk.com/form/32/?Product=Plesk ?

Could you explain me when I must use this web page and when I must use the talk ?

Curl version for servers where problem is present are:
Debian 8:
curl 7.38.0 (x86_64-pc-linux-gnu) libcurl/7.38.0 OpenSSL/1.0.1t zlib/1.2.8 libidn/1.29 libssh2/1.4.3 librtmp/2.3
Protocols: dict file ftp ftps gopher http https imap imaps ldap ldaps pop3 pop3s rtmp rtsp scp sftp smtp smtps telnet tftp
Features: AsynchDNS IDN IPv6 Largefile GSS-API SPNEGO NTLM NTLM_WB SSL libz TLS-SRP

Ubuntu 14.04:
curl 7.35.0 (x86_64-pc-linux-gnu) libcurl/7.35.0 OpenSSL/1.0.1f zlib/1.2.8 libidn/1.28 librtmp/2.3
Protocols: dict file ftp ftps gopher http https imap imaps ldap ldaps pop3 pop3s rtmp rtsp smtp smtps telnet tftp
Features: AsynchDNS GSS-Negotiate IDN IPv6 Largefile NTLM NTLM_WB SSL libz TLS-SRP

Best regards
Vince

 

[IgorG]

Could you explain me when I must use this web page and when I must use the talk ?

You can use this forum if you need to discuss any issue with Plesk community. Note, it is not official support, it is just community.
If you need to get official support - go to https://cscontact.plesk.com/form/32/?Product=Plesk

 

[OSG]

Hi,
So,we have a lot of plesk, but I'm only administrate few of them and I have several servers with this problem every month.
So my question is:
-does anyone got this kind of problem ?
-anyone have an idea to solve or diagnose better ?
Best regards
Vince