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Search results

  1. Sebahat.hadzhi

    Issue Apt update warning weak algorithm (dsa1024)

    Thank you for the question, @jmorthland. This issue has not been addressed yet. The target for the fix release is in Plesk version 18.0.67. However, 18.0.68 is a more confident estimation. Thank you in advance for your understanding in the meantime.
  2. Sebahat.hadzhi

    Issue Fail2Ban - Postfix not working for SASL (bug?)

    Could you please try: and double-check if it returns matches with the SASL authentication failures.
  3. Sebahat.hadzhi

    Issue PHP file issue two memory limit scripts and how to increase WP memory limit.

    @TheBeatBali, the warning messages indicate duplicate entries. If you still have the following line in your wp-config.php file, please either comment it out or completely remove it: and leave only: Regarding WP_DEBUG_DISPLAY, please double-check if it is defined twice. If there's no...
  4. Sebahat.hadzhi

    Question How long will Plesk updates be available for CentOS7?

    @enduser, Plesk will remain accessible. However, you will not receive any Plesk updates or support. In order words, if any product issues arise, we won't be able to help. Please note it is far from advisable to remain on CentOS 7 / CloudLinux 7. It is best to consider migrating to a supported OS...
  5. Sebahat.hadzhi

    Issue We're sorry, but something went wrong.

    Thank you. Could you please confirm if the application startup file in present in the document root? Also, can you double-check the passenger.log?
  6. Sebahat.hadzhi

    Resolved MySQL memory usage limit exceeded

    If you are getting such notification, it most likely indicates that the MySQL memory threshold defined in Monitoring has been exceeded. What you can do is navigate to Monitoring > Settings > Thresholds and increase the MySQL memory usage threshold. If that's not the case, please provide us with...
  7. Sebahat.hadzhi

    Question WHMCS Scan Feature

    Thank you for the suggestion, @The 8th. I will forward it to our team for consideration.
  8. Sebahat.hadzhi

    Issue Plesk Updates - Expected in 18.0.65 - Now Overdue

    Thank you for your update. I have further discussed the case with our team, and the target is to include the fixes in the 18.0.67 release. However, to be upfront - 18.0.68 is a more confident timeline for the delivery.
  9. Sebahat.hadzhi

    Issue Plesk autoinstaller stuck at site-import

    Also, @peter21581 would you mind checking the auto-installer logs and sharing the content of /var/log/plesk/install/autoinstaller3.log with us? In case you don't mind, you can send it to me in private conversation if more convenient.
  10. Sebahat.hadzhi

    Issue Plesk autoinstaller stuck at site-import

    Hello, @peter21581. Thank you for your report. I also attempted to reproduce the issue on AlmaLinux 8.10, but the installation went through without an issue. Have you done anything specific during the installation and was it performed on a clean server? If possible, please provide us with...
  11. Sebahat.hadzhi

    Issue When Mail Domain SSL Renews The Cert Reverts To domain.tld

    @Ladylinux, @Maarten, thank you for bringing that up. Our team is currently working on introducing the ability to secure email-only hosting with Let’s Encrypt certificates. I do not want to provide any ETA at the moment in case something goes wrong and they need to postpone it, but it is planned...
  12. Sebahat.hadzhi

    Issue We're sorry, but something went wrong.

    @daverx have you checked the logs? Could you provide us with the errors logged?
  13. Sebahat.hadzhi

    Issue imap-login remote IP not logged

    @mow explanation on why the mail log shows the local IP rather than the user IP is pretty good.
  14. Sebahat.hadzhi

    Resolved Missing HTTP_HOST causes incorrect URL generation in WP Toolkit

    @Maarten, I brought the issue to our WP Toolkit's team attention and further discussed the case with one of our software development leads. Unfortunately, at this point, we are not planning to perform any changes due to the following reasons: According to NGINX developers $http_host should not...
  15. Sebahat.hadzhi

    Resolved "plesk bin certificate -u" change SMTP port setting unexpectedly

    @nethubonline, we released an update which fixes the issue with the port settings being change. If you have automatic updates enabled this update should have been installed already. Plesk Obsidian 18.0.66: Thank you for bringing our attention to the issue.
  16. Sebahat.hadzhi

    Resolved Unable to back up extensions. Error: Failed to exec backup_restore_helper.exe: Exit code: 3: There is no active configuration

    Hello, everyone. We have released an update which fixes the issue with the backup creation. If you have automatic updates enabled (and already run Plesk version 18.0.66/Docker 2.1.0-848) this update should have been installed already:
  17. Sebahat.hadzhi

    Resolved Mail autodiscover request generate an http 400 error

    We have released an update which fixes the configuration issue with Thunderbird/K-9 Mail clients. If you have automatic updates enabled (and already run Plesk version 18.0.66) this update should have been installed already.
  18. Sebahat.hadzhi

    Resolved UI freezing in Docker containers detail page

    Hello, everyone. We have released an update which fixes the issue with the freezing Overview page. If you have automatic updates enabled (and already run Plesk version 18.0.66) this update should be installed already.
  19. Sebahat.hadzhi

    Resolved How to disable reserved email addresses

    Hello, @AlwinLubbers, I just wanted to let you know that staring Plesk 18.0.66 we added the ability to stop accepting mail sent to preconfigured aliases such as root, postmaster, or anonymous on Plesk servers using Postfix. If you have automatic updates enabled (and already run Plesk version...
  20. Sebahat.hadzhi

    Question Server Error 403 Forbidden - Wordpress migration

    Please try excluding the rule in question following the instructions from this guide. In your case, the rule ID is 218500.
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