Issue We're sorry, but something went wrong.

[Bqiami]

Hi everybody,

my website suddenly shows me We're sorry, but something went wrong error, i have checked most of the configuration files but couldn't find anything
suspicious.
I really appreciate any kind of help!

 

[Bitpalast]

i have checked most of the configuration files but couldn't find anything

What about the log files?

 

[Bqiami]

What about the log files?

Hi Peter Thx for your respond,
client denied by server configuration: /var/www/vhosts\XXX
this is the newst logfile

 

[Bitpalast]

This is normally due to an access restriction in a .htaccess file or wrong directory permissions of the document root directory of the website (which needs to be group psaserv and mod 0750) or subdirectories (which ought to be group psacln and have read writes for all).

 

[Bqiami]

I have given the r/w and Execute permission on .htaccess file but still i get the same error

 

[Bitpalast]

I did not mean the permission of the .htaccess file, I was referring to an instruction given to the web server in an .htaccess file. There can also be more than one .htaccess files, e.g. on the web space account level, the domain document root level and in any descending directories along that tree. If you pay close attention to what exactly is being blocked, which file or directory as that is mentioned in the log files, you'll probably find the reason for that restriction.

 

[daverx]

My node.js app was working before but suddenly after an upgrade, I saw the same error on my website.

Please what can I do?

 

[Sebahat.hadzhi]

@daverx have you checked the logs? Could you provide us with the errors logged?

 

[daverx]

This is the error I saw

 

[Sebahat.hadzhi]

Thank you. Could you please confirm if the application startup file in present in the document root? Also, can you double-check the passenger.log?