• Hi, Pleskians! We are running a UX testing of our upcoming product intended for server management and monitoring.
    We would like to invite you to have a call with us and have some fun checking our prototype. The agenda is pretty simple - we bring new design and some scenarios that you need to walk through and succeed. We will be watching and taking insights for further development of the design.
    If you would like to participate, please use this link to book a meeting. We will sent the link to the clickable prototype at the meeting.
  • (Plesk for Windows):
    MySQL Connector/ODBC 3.51, 5.1, and 5.3 are no longer shipped with Plesk because they have reached end of life. MariaDB Connector/ODBC 64-bit 3.2.4 is now used instead.
  • Our UX team believes in the in the power of direct feedback and would like to invite you to participate in interviews, tests, and surveys.
    To stay in the loop and never miss an opportunity to share your thoughts, please subscribe to our UX research program. If you were previously part of the Plesk UX research program, please re-subscribe to continue receiving our invitations.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.

Search results

  1. P

    Issue php fpm service Failed

    You could remove the .ini files named "newrelic.ini". Example: /opt/plesk/php/5.4/etc/php.d/newrelic.ini
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    Question Rate Limiting

    You could add the Name Turnitinbot to the robots list of the file.
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    Issue Server Error 403 Forbidden You do not have permission to access this document.

    Have you also checked the permissions and ownership of your .htaccess file? It should be at least 0644 and <your subsription user>:psacln.
  4. P

    Issue Server Error 403 Forbidden You do not have permission to access this document.

    Make sure that your httpdocs folder has permissions 0750 and that it is owned by <your subscription user>:psaserv.
  5. P

    Issue php fpm service Failed

    It shows in which PHP files "newrelic" is mentioned. Could you maybe provide an excerpt (with redacted domain names)?
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    Issue DANE option not available for single domain

    It's hard to tell what's going on remotely through the forum posts. Maybe you could open a support ticket with Plesk support? They will for sure be able to assist you directly on the server and they will certainly solve the issue. Sign in here: https://support.plesk.com . In case you bought your...
  7. P

    Issue DANE option not available for single domain

    Did you follow the steps in (Plesk for Linux) Hardening Server Connections Using DANE ?
  8. P

    Issue DANE option not available for single domain

    Is DKIM checked on the mail settings dialog page of the domain?
  9. P

    Issue DANE option not available for single domain

    Has the domain DKIM enabled?
  10. P

    Question Where are the automatic website backups of Pleks stored on the server ?

    The Plesk backup storage is specified by the DUMP_D variable defined in the /etc/psa/psa. conf configuration file. The default location is /var/lib/psa/dumps. In order to download a backup, it is best to download it from the GUI, because in the /var/lib/psa/dumps directory you won't find a...
  11. P

    Issue php fpm service Failed

    Is there any output from # grep -R newrelic /etc/php-fpm.d # grep -R newrelic /opt/plesk/php/*/etc/* ?
  12. P

    Resolved 403 - Forbidden: Access is denied for PUT and PATCH Request

    Switching the ruleset might not be necessary. For one case, another ruleset might work, but it may create false positives in other cases. Instead, examine the error_log entry where the 403 error is logged. It will mention an [ID .......] field. This is the rule ID that triggered the 403 block...
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    Question Rate Limiting

    No, it is not required if your log files have a default format.
  14. P

    Question Rate Limiting

    I cannot see why it doesn't work for you. You could try to first test it with fail2ban-regex. It might give better clues.
  15. P

    Issue Can't open Port 25. Please help

    Some data centers block port 25 by default, so it might not be blocked on your server, but in a firewall at your data center. Have you already contacted them on the issue?
  16. P

    Question psa folder occupies more than 50% of my EC2 instance disk space

    This could also be of interest: https://support.plesk.com/hc/en-us/articles/12377967588887-How-to-change-the-location-for-Plesk-backup-files-on-a-Linux-server
  17. P

    Question psa folder occupies more than 50% of my EC2 instance disk space

    /var/lib/psa/dumps stores all local backup files. You can remove local backup sets from Tools & Setttings > Backup Manager or - if they were created by a subscription user - from Subscription > Account > Backup Websites.
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    Question Rate Limiting

    I've seen an incredible increase of such robot visites especially from Amazon AWS instances recently. It went up about 12 times of the usual traffic, measured across a dozen machines, so probably it's a general issue as it does not target specific IPs or domains. You can try to block the traffic...
  19. P

    Question Upstream Apache directive blocking .htaccess file directives

    I didn't mean to say it's a permission issue with the .htaccess file, but that it could be an issue with the file permissions of files that are addressed by a request.
  20. P

    Issue Default plesk-wordpress fail2ban doesn't work

    You can find an example in the above mentioned blog article.
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