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  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. B

    Resolved Plesk Update Fails

    Hi Andreas! Please check your PM.
  2. B

    Resolved Plesk Backup Error

    Hi, I suppose that the issue is described in https://kb.plesk.com/en/129542 Most likely, the customer or reseller name contain non-ASCII symbols. Please try to rename it and rerun backup
  3. B

    Question Inquiries about New Plesk Windows 12.5 Installation

    > 1- Admin > - Install There is no strict requirements where to install Plesk. But it will be better if it will be installed in root folder. Here is Deployment guide https://docs.plesk.com/en-US/12.5/deployment-guide/get-started.70252/ > - View No, you couldn't > 2- DNS > - Slave DNS servers...
  4. B

    Issue Cannot proceed defaultcomponents.php

    Please make sure that all IIS components are enabled, run autoinstaller from command line with --debug option and provide us with the log file.
  5. B

    Issue Bug in phpmyadmin 4.6.0

    We have plans to update phpmyadmin version, but cannot say for sure when exactly
  6. B

    Issue Cannot get embedded info for Customer or Subscription.

    Hi, Can you please try to run the following command in command line and provide the output: "%plesk_bin%\php.exe" -dauto_prepend_file="" "C:\Program Files (x86)\Parallels\Plesk\admin\plib\cu\backup_restore_helper.php" --backup-customer <customer_id> where <customer_id> is the id of the customer
  7. B

    Issue Plesk Round cube not allowing connections via VPN

    please, check and make sure that the request from your browser reaches the server. In general, when you open a webmail, the corresponding logs are written to `/var/log/httpd/access_log`, please check this log. If you do not see any changes in this log, it means that your request from browser...
  8. B

    Resolved Eventlistener Error Log Entry

    Hi Philipp, can you please clarify what actions in Plesk cause this error?
  9. B

    Resolved Suddenly getting ASL errors today

    @Pandur2000 , @dvries , Most likely, you have copied `/var/asl/bin/asl_cli_c` to `/var/asl/bin/asl` or created such kind of symlink. If this is the case, please get rid of `/var/asl/bin/asl` file/link as this file is not supposed to be present on Debian/Ubuntu systems. As for...
  10. B

    Issue Let's enrypt doesn't create cert to secure plesk itself

    Can you please provide the output of the following mysql commands from both working and non-working servers: mysql> select cert_rep_id from domains where name like '%server2.ownsompany.com%'; mysql> select * from misc where param='cert_rep_id';
  11. B

    Issue Plesk Spamassasin(PSA) and Mailenable

    Hi, Can you please send a screenshot of spamassassin configuration under Tools&Settings -> Spam Filter and headers of test email message. Thanks in advance.
  12. B

    Question Cleaning the backup manager

    Hi, You can check the list of backups in sqlite3 database file "/usr/local/psa/PMM/tasks/tasks.db" ~# ls -la /usr/local/psa/PMM/tasks/tasks.db -rw-r--r-- 1 root root 20480 Aug 15 23:41 /usr/local/psa/PMM/tasks/tasks.db ~# ~# ~# sqlite3...
  13. B

    Apache Directives in Service Plans

    Please check this Plesk documentation http://docs.plesk.com/en-US/12.5/administrator-guide/appendix-a-properties-of-hosting-plans-and-subscriptions/web-server-apache.72120/ : Note: Web server settings can also be changed for each domain individually. Changes on the service plan level do not...
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    Let's Encrypt 1.5

    Can you please clarify whether the extension was installed successfully after making these changes or it failed again? If it was installed successfully, you can ignore the highlighted.
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