Resolved Plesk Backup Error

[isfcom]

System: ‪Microsoft Windows Server 2012 R2‬
Plesk: 12.5.30 Update #43

Hi got the following error when creating backup (scheduled or manual).

Error: server "server"
Error in execute 'backup_encrypt' ' --encrypt-by-plesk -backup-files-map C:\Parallels\Plesk\PrivateTemp\tmp63033.tmp': Source file is not accessible.
Error:
Error in execute 'backup_encrypt' ' --encrypt-by-plesk -backup-files-map C:\Parallels\Plesk\PrivateTemp\tmp63033.tmp': Source file is not accessible.

Problem is, that the backup file has a grey symbol and can not be used for restoring because of a possible error. So i have a backup that is senseless.

Already used plesk reconfigurator "Check component and folder permissions" & "Repair Plesk installation"
Both options found no problems.

 

[Bulat]

Hi,

I suppose that the issue is described in https://kb.plesk.com/en/129542

Most likely, the customer or reseller name contain non-ASCII symbols. Please try to rename it and rerun backup

 

[isfcom]

Yes, thats it. Thanks.

Maybe you could add a filter, when creating such accounts to block the unsupported symbols.