• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
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  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. Aleksey Filatev

    Resolved Migrating to a test environment?

    Could you please check log of web RPC agent? It should be placed at the same directory on your source hosting where web RPC agent entry point placed. You can browse the document root on the source (it should be directory with long randomly generated name) or find the exact path in the debug.log.
  2. Aleksey Filatev

    Resolved Renaming a Plesk domain: which impact on installed applications?

    Hello, You can create new domain in Plesk and then import site into it: Website Migration. If your site based on WordPress, Joomla!, Drupal, PrestaShop or Magento, it will be adjusted to new environment automatically.
  3. Aleksey Filatev

    (17.5.3 Update #24) Ruby update / install is failing (Unable to locate package plesk-ruby2.2.8)

    Thank you for feedback, this issue now fixed. I apologize for inconvenience.
  4. Aleksey Filatev

    Question Migration of sub-domains to another server with Plesk

    Hello! Could you please try site import feature: Website Migration. Looks like it is all that you need. You will need to create subdomain manually in the target webspace and then import content from the source using site importing.
  5. Aleksey Filatev

    Forwarded to devs Plesk Migrator fails with CGroups CPU-Limit

    Could you please clarify, does it block migration? Or migration of affected subscription completed with this error/warning message? Could you please add a block of info.log for details?
  6. Aleksey Filatev

    Resolved Wordpress Customize not saving after migration

    All files normally should be owned by system user of subscription, is it right?
  7. Aleksey Filatev

    Resolved Wordpress Customize not saving after migration

    Looks like an issue with permissions on uploads directory inside of wp-content. Could you please check it? Such issues could occurs, for example, if PHP works as mod_php on the source server before migration.
  8. Aleksey Filatev

    Resolved Wordpress Customize not saving after migration

    So, after migration you see an empty list of WordPress instances in WordPress toolkit, right?
  9. Aleksey Filatev

    Resolved Wordpress Customize not saving after migration

    Do you migrate whole subscription, or just sigle site using site importing feature?
  10. Aleksey Filatev

    Resolved Wordpress Customize not saving after migration

    Hello! Could you please clarify, how do you perform a migration?
  11. Aleksey Filatev

    Resolved Problem with wordpress toolkit

    Could you please clarify, which Plesk interface do you use: service provider view or power user view? Is there an anility to go to the list of WordPress instanses? By the link from right menu, for example?
  12. Aleksey Filatev

    Issue Plesk Migrator "Source has not subscription"

    Hello! Looks like data on your source Plesk server is in inconsistent state: one of domains assigned to hosting plan, which belongs to another vendor. There are several ways to fix it, I whould like to suggest you the most universal way - to create hosting plan named 'Mini' on the target Plesk...
  13. Aleksey Filatev

    Resolved Broken instance wordpress

    I got it, looks like your WordPress instance initially installed via Applications catalog. That's right? Such applications associated with their databases and controlled by Plesk. WordPress Toolkit has ability to take over WordPress instances, installed by a such way, but unable to detach it...
  14. Aleksey Filatev

    Resolved Broken instance wordpress

    Hello! In this case you can just detach extra instance, not remove it. You need to go to the overview screen of WordPress instance, do you see there Detach button?
  15. Aleksey Filatev

    Issue Clone this instance

    So, database of your WordPress located on local MySQL server (database server, where Plesk database located), with default port, that's right? Probably, WordPress Toolkit unable to parse wp.config.php and extract database user name or database password incorrectly... could you please send me...
  16. Aleksey Filatev

    Issue Clone this instance

    Looks like WordPress Toolkit unable to dump database of your source WordPress instance using access credentials, retrieved from the wp-config.php of this instance. The initial issue EXTWPTOOLK-636 fixed in WordPress 2.2.0 (WordPress Toolkit - Plesk Extensions): [-] If cloning of a WordPress...
  17. Aleksey Filatev

    Question Wordpress Toolkit URL

    It looks strange... anyway, you can download latest version of WordPress Toolkit here WordPress Toolkit - Plesk Extensions and upgrade it manually.
  18. Aleksey Filatev

    Question scheduled task time and what it's doing

    This numbers means hours when task is running: 04:00. 08:00, 12:00, 16:00, 20:00, 24:00. On Unix this schedule could be specified in short form, but we use common format for Unix and Windows scheduler implementation.
  19. Aleksey Filatev

    Question scheduled task time and what it's doing

    Hello, That's about tasks, related to WordPress Toolkit module: 1. /opt/psa/admin/plib/modules/wp-toolkit/scripts/maintenance.php - runs every 4 hours, validate cache of the list of avaialable WordPress versions and languages, refresh cache if it expired. 2...
  20. Aleksey Filatev

    Issue After cloning to "staging.<domain>" it keeps showing <domain>

    Hello, Similar issue could occur when WordPress options "siteurl" and "home" for some reason was incorrectly replaced in the database of the clone. Could you please check it directlry in database (see attached screenshot) or via WordPress administrator dashboard? Both options should have the...
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