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Sorry about that. I didn't realize our team updated the archive. I attempted to reproduce the issue, however, the migration is completed without any issues on my test servers. Unfortunately, I cannot precisely point out what's the reason for the reported errors. I would recommend opening a...

That issue was discussed with CloudLinux and the script is being reworked to correctly clean all leftovers. Running the commands from my previous reply should get rid of whatever is left after the extension is uninstalled. Could you please elaborate on that question. I am not entirely sure I...

Hello, @pcds . You likely have a user (customer/reseller) on the server missing an email address (which is required detail) in the Contact Information. Please execute the follow commands on the server: That should return the users who are missing the value, which you can then define in...

Hello, @sivsoft . Plesk doesn't manage the rules configured on webmail level, therefore, it cannot interfere with your rules. Considering that Horde has been deprecated and isn't officially supported after version 18.0.69, it's a good idea to explore alternatives. It you have it installed...

Thank you for the update. Can you please also try replacing the following file with the one attached: /usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/connections/source_server.py on RHEL-based...

Thank you. These logs don't look right to me. stderr: ls: cannot access not: No such file or directory ls: cannot access a: No such file or directory ls: cannot access tty: No such file or directory It looks like in every attempt the migrator is trying to list three files or directories: not...

Hello, @buraker . Maybe a browser cache or Cloudflare cache. Can you try using another browser or private/incognito mode (if you haven't already)? If you are referring to the hosts file on your local computer, you can temporarily edit it and point the domain directly to the server IP address...

Thank you for the update. If you create a zip of the file you should be able to directly attach it your reply. Please feel free to open a private conversation with me too.

@MHC_1 , could you please check the debug log in /usr/local/psa/var/modules/panel-migrator/sessions/XXXXXXXXXXXXXX/debug.log and let us know what's logged there? Thank you in advance.

Hello, @info@codefromnowhere. As far as I can see the ticket submitted has already been addressed by our tech leads. In short, the issue is related to newer Outlook versions, because they no longer sync correctly with ActiveSync. The issue was reported to Microsoft, but they haven't acknowledged...

Hello, Amir. Kindly refer to the following thread for an explanation of the issue and the workaround: Issue - Plesk Migrator failed to perform action with cfreateDump.pl

Everyone, I just want to follow up on the matter with the missing notifications option in the new Imunify extension. CloudLinux and our team are still working on implementing this functionality, the ETA is mid July.

Hello, @Medina . Could you please confirm that the changes you applied were saved? When you go to your Plesk DNS zone, there is typically a notice at the top of the page if the changes were not applied:

Thank you for the update. The initially reported error with 105 error code was reviewed by our engineers and it was determined it is due to connectivity issue with Dr.Web's update servers. Regarding the last reported errors with code 109, the root cause is also usually due to connectivity...

Our engineers were also unable to reproduce the issue. If you can open a ticket so that can be checked directly on the machine it will be great. The reference id of the internal case is PPS-17982.

@trialotto can you please confirm what are the exact errors you encounter when running the /etc/cron.daily/drweb-update and /opt/drweb/update.pl? I am unable to replicate the behavior on a test environment.

@trialotto , I am not quite sure I was able to understand the question. Sorry. Are you asking in reference to the automatic MariaDB Upgrade tool? If yes, can you please confirm which custom config files are you referring to?

@trialotto Thank you for your feedback about the extension. I will share it with our team. Regarding the issue with the extension removal, if there are any leftover files they could be removed as follow: rm -rf /opt/ai-bolit rm -rf /opt/i360_pam_imunify/ rm -rf /opt/imunify360 rf -rf...

@buschmann The error in question doesn't actually affect the repair process. Therefore, it is qualified as a cosmetic bug. The priority of the bugfix is low. It is still in our team's processing queue, but other fixes as prioritized based on their impact.

Hello, @Oldiesmann . This typically occurs due to misconfiguration of the SOGo extension. Could you please execute the following command to repair the config: