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  1. Sebahat.hadzhi

    Issue apt cache fetch failed / Package update manager notification

    Thank you for the update. Could you please try:
  2. Sebahat.hadzhi

    Issue All domains redirect to /login_up.php after automatic update

    Hello, @simonedev . Have you tried the Plesk repair utility already? If not, could you please try running the following command: In case the issue persists afterward, could you please provide us with the contents of /var/www/vhosts/system/example.com/conf/vhost.conf for an example domain name...
  3. Sebahat.hadzhi

    Issue Postfix - warning: connect to transport private/plesk-domain.org.uk-123.145.167.189-: Connection refused

    For the sake of testing, could you please set the value to back to the default one. That should be:
  4. Sebahat.hadzhi

    Forwarded to devs Incorrect predefined access control value

    @Jens Johansson , the behavior was confirmed as a bug identified with ID PPPM-15001. At this point, I cannot provide an ETA on when the fix will be introduced. You can monitor the change log here. Thank you for bringing our attention to the issue.
  5. Sebahat.hadzhi

    Resolved Mirrorctl 3.14 does not handle Ruby Extension Mirror

    Thank you for the report, @hschramm . I consulted with our team and they confirmed this is an expected behavior. mirrorctl only creates a mirror with Plesk-related packages, thus, anything related to Applications and Extensions is not included in the Plesk Autoinstall Servers mirror.
  6. Sebahat.hadzhi

    Issue apt cache fetch failed / Package update manager notification

    Hello, @alonzofer041 . Please try adding the missing keys following the instructions here. For Grafana, please try fetching and installing the key by running the following command: wget -q -O - http://autoinstall.plesk.com/plesk.gpg | gpg --dearmor > /etc/apt/keyrings/plesk-ext-grafana.gpg...
  7. Sebahat.hadzhi

    Resolved How to find the Mail Access logs?

    @MHC_1 , Deferred, bounced, and failed messages are all logged into /var/log/maillog. Plesk does not maintain a separate dedicated log for failed emails.
  8. Sebahat.hadzhi

    Issue Postfix - warning: connect to transport private/plesk-domain.org.uk-123.145.167.189-: Connection refused

    Thanks for the confirmation. Was that change performed before or after the occurrence of the issue? As far as I am aware, that particular issue could result from such changes.
  9. Sebahat.hadzhi

    Forwarded to devs Incorrect predefined access control value

    Thank you for the report, @Jens Johansson . Frankly, I am not entirely sure if the system value should be set by default during database creations, but it does make sense to be. I will confirm with our team if that would be considered as a product bug and follow up with more details.
  10. Sebahat.hadzhi

    Resolved Error 500 when clicking on the "Subscriptions" and "Domains" page

    I would suggest opening a ticket with Plesk support for an investigation of the issue on your server. To sign-in and open a ticket please go to: https://support.plesk.com If you got your license from a reseller, your reseller is in charge of providing you with support. You can raise the...
  11. Sebahat.hadzhi

    Resolved Diagnostic and repair

    Hello, @JuanCar . Is the repair utility unable to fix the reported "file not found" error? Can you please try running and let us know if the issue persists after that: Is there a wildcard subdomain added for domain.com by any chance? If it is, that could be a result of to a product bug...
  12. Sebahat.hadzhi

    Question Modsecurity in detection mode and fail2ban jail

    Hello, @gabriel.mstowski . Could you please provide a little bit more context to the issue you are experiencing with the modsecurity jail?
  13. Sebahat.hadzhi

    Resolved Plesk Error: Incorrect format of SSH public key.

    Thank you for your feedback. Our team now published an article on the matter: https://support.plesk.com/hc/en-us/articles/26972108383511-Unable-to-save-a-new-key-in-SSH-Keys-Manager-Incorrect-format-of-SSH-public-key
  14. Sebahat.hadzhi

    Issue No Permissions

    Thank you for the update. Could you please double-check the test_db.php file (or whichever the database config is for your application) and confirm if the database user is correctly defined. It should be the one you see assigned for the database when you navigate to Domains > example.co.uk >...
  15. Sebahat.hadzhi

    Issue Postfix - warning: connect to transport private/plesk-domain.org.uk-123.145.167.189-: Connection refused

    Can you recall of making any recent changes on master.cf, main.cf, or any mail settings/configuration whatsoever?
  16. Sebahat.hadzhi

    Resolved Roundcube vulnerability CVE-2025-49113

    Hello, @D4NY . Yes, the patch should be automatically applied on Plesk Obsidian 18.0.69.
  17. Sebahat.hadzhi

    Issue Plesk constantly runs EXPLAIN queries causing high tmp disk usage – how to stop it?

    This will most likely require a review by our engineers, I would suggest opening a ticket with Plesk support for an investigation of the issue on your server. To sign-in to support and open a ticket, please go to: https://support.plesk.com If you got your license from a reseller, your...
  18. Sebahat.hadzhi

    Resolved Webmail Broken After Update to 18.0.61.5

    Disabling rules could potentially negatively impact your website's security, yes. Still, it depends on which rules in particular you are disabling. If the rules are continually being triggered due to false-positives and cause issues the widely used workaround is to disable them. Because...
  19. Sebahat.hadzhi

    Resolved Plesk Error: Incorrect format of SSH public key.

    @MHC_1 the key is expected to have three, space-separated, non-whitespace parts (type, key, title):
  20. Sebahat.hadzhi

    Issue No Permissions

    Hello, @CMAdamadman . Would you mind confirming what's the exact error you are encountering upon reloading the website?
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