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  1. Sebahat.hadzhi

    Resolved Plesk to Cpanel Migration Error

    Hello, Amir. Kindly refer to the following thread for an explanation of the issue and the workaround: Issue - Plesk Migrator failed to perform action with cfreateDump.pl
  2. Sebahat.hadzhi

    Question New ImunifyAV extension is missing notification settings and templates in Plesk notifications?

    Everyone, I just want to follow up on the matter with the missing notifications option in the new Imunify extension. CloudLinux and our team are still working on implementing this functionality, the ETA is mid July.
  3. Sebahat.hadzhi

    Question Plesk cuts off TXT records (DMARC)

    Hello, @Medina . Could you please confirm that the changes you applied were saved? When you go to your Plesk DNS zone, there is typically a notice at the top of the page if the changes were not applied:
  4. Sebahat.hadzhi

    Issue ERROR: Dr.Web Updater: failed to download files ! return code 105

    Thank you for the update. The initially reported error with 105 error code was reviewed by our engineers and it was determined it is due to connectivity issue with Dr.Web's update servers. Regarding the last reported errors with code 109, the root cause is also usually due to connectivity...
  5. Sebahat.hadzhi

    Resolved WP Toolkit Restore function throws cosmetic errors when proc_open/proc_close are disabled in PHP

    Our engineers were also unable to reproduce the issue. If you can open a ticket so that can be checked directly on the machine it will be great. The reference id of the internal case is PPS-17982.
  6. Sebahat.hadzhi

    Issue ERROR: Dr.Web Updater: failed to download files ! return code 105

    @trialotto can you please confirm what are the exact errors you encounter when running the /etc/cron.daily/drweb-update and /opt/drweb/update.pl? I am unable to replicate the behavior on a test environment.
  7. Sebahat.hadzhi

    Question Try our new tool to upgrade your old MariaDB server from Plesk UI

    @trialotto , I am not quite sure I was able to understand the question. Sorry. Are you asking in reference to the automatic MariaDB Upgrade tool? If yes, can you please confirm which custom config files are you referring to?
  8. Sebahat.hadzhi

    Issue Plesk, what’s going on here? - Imunify auto installation

    @trialotto Thank you for your feedback about the extension. I will share it with our team. Regarding the issue with the extension removal, if there are any leftover files they could be removed as follow: rm -rf /opt/ai-bolit rm -rf /opt/i360_pam_imunify/ rm -rf /opt/imunify360 rf -rf...
  9. Sebahat.hadzhi

    Question Issue with pleskpm_Settings::set Value Length Exceeding Expected Limit

    @buschmann The error in question doesn't actually affect the repair process. Therefore, it is qualified as a cosmetic bug. The priority of the bugfix is low. It is still in our team's processing queue, but other fixes as prioritized based on their impact.
  10. Sebahat.hadzhi

    Resolved Cannot login to SOGo

    Hello, @Oldiesmann . This typically occurs due to misconfiguration of the SOGo extension. Could you please execute the following command to repair the config:
  11. Sebahat.hadzhi

    Question Eliminate NodeJS from domain

    Hello, @JuanCar . We have a registered bug for this behavior identified with ID EXTNODEJS-135. Unfortunately, at this point, I cannot suggest a workaround for removing the inactive domains from the list. The issue will be fixed in one of the future releases, but I cannot provide an ETA. You can...
  12. Sebahat.hadzhi

    Issue Redirecting back to power user view

    Hello, @chazza . To me, it sounds like the Default Plesk Interface is set as Power User view for the license in Partner Central. If you are a Plesk partner, please check the configuration in your Partner Central: Product Configurations If you purchased the license from a third-party Plesk...
  13. Sebahat.hadzhi

    Question Wildcard SSL cert to be used for all aliases

    Unfortunately, at this point, there is no way to cover the site preview URL with valid certificate. I will need to check further why you are being prompted to buy the SSL again and how could that behavior be potentially avoided. I will follow up with more details as soon as possible.
  14. Sebahat.hadzhi

    Question Email: DNSSEC KSK rollover occurred in the DNS zone <domain>

    If the records are for a second-level domain like example.com (as it looks like from the attached notification), the DS records should be added through the domain registrar, i.e. the provider from which you bought the domain name. If they are for a subdomain of a domain hosted in Plesk and...
  15. Sebahat.hadzhi

    Resolved WP Toolkit Restore function throws cosmetic errors when proc_open/proc_close are disabled in PHP

    Thanks, Peter. I opened a new internal report, so our team can double-check in case I am missing something. If they are also unable to reproduce the error it will be best if you can provide us with access to narrow down the reason.
  16. Sebahat.hadzhi

    Question Email: DNSSEC KSK rollover occurred in the DNS zone <domain>

    It is not handled automatically. The keys must be manually updated in the parent zone. If you are unsure where the parent zone is, you can use a tool like DNSViz. If the records are not updated you can experience DNS issues, so I wouldn't recommend ignoring the notification. The full doc...
  17. Sebahat.hadzhi

    Question Wildcard SSL cert to be used for all aliases

    No, your setup is right. If you want to cover examplesitename1.123-456-78-90.previewdomain.com it should be for 123-456-78-90.previewdomain.com. I believe the new aliases should be automatically covered by the SSL, but since you are asking I am guessing that doesn't happen. What you can try is...
  18. Sebahat.hadzhi

    Question Wildcard SSL cert to be used for all aliases

    Hello, @GreenhouseTech . Do I correctly understand that the wildcard SSL is installed for *.123-456-78-90.previewdomain.com rather than *.previewdomain.com?
  19. Sebahat.hadzhi

    Resolved WP Toolkit Restore function throws cosmetic errors when proc_open/proc_close are disabled in PHP

    It could be. I tried disabling the functions globally and still no such error: Would you mind testing that on a default WordPress installation?
  20. Sebahat.hadzhi

    Resolved WP Toolkit Restore function throws cosmetic errors when proc_open/proc_close are disabled in PHP

    Thank for the update. The functions are disabled (checked with phpinfo). I deleted some tables and files prior to the restoration, switched the language to German, but still I am unable to reproduce the error. What's the MariaDB/MySQL version you are running?
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