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  1. Sebahat.hadzhi

    Resolved Monitoring domain blocked?

    @Petje , yes, you were likely seeing the error due to the reported issue, which is sorted out now. Please let us know if it is still ongoing on your end.
  2. Sebahat.hadzhi

    Resolved Monitoring domain blocked?

    Hello, @Haugli92 . Our team is currently investigating the report of the false-positive alerts. You can follow the status of the report here: 360 Monitoring Status I will also follow up with confirmation once the issue is sorted.
  3. Sebahat.hadzhi

    Question How to read or import e-mails from a Plesk backup (best practice)?

    You can restore separate components from Plesk backups, including email accounts: https://support.plesk.com/hc/en-us/articles/12377968862871-How-to-restore-mail-accounts-from-a-full-domain-backup-to-Plesk
  4. Sebahat.hadzhi

    Issue plesk repair fs -verbose failed

    Thank you. Unfortunately, I cannot point out the root cause for the issue. I would suggest opening a ticket with Plesk support for further investigation on your server. To sign-in and open a ticket please go to: https://support.plesk.com If you got your license from a reseller, your reseller...
  5. Sebahat.hadzhi

    Issue Cannot get MariaDB working at all after broken upgrade

    Maybe an issue with symlinks, could you please also try: https://support.plesk.com/hc/en-us/articles/12377455582615-MySQL-MariaDB-service-cannot-be-started-during-Plesk-update-ERROR-2002-HY000-Can-t-connect-to-local-MySQL-server-through-socket
  6. Sebahat.hadzhi

    Resolved There was an issue with updating system packages and third-party components. pum is called with arguments: ['--list', '--repo-info', '--json']

    Regarding: 2025-08-02 11:00:20 ERROR: Update operation was locked by another update process (Plesk installer or pum). please try running: plesk installer stop If the update issue still continues, please double-check /var/log/plesk/systemupdatestool.log and...
  7. Sebahat.hadzhi

    Issue Plesk Premium Email Autodiscover.xml 502 Bad Gateway 18.0.71 Update 2

    @Compy , could you please confirm what's the exact error message you see in Outlook?
  8. Sebahat.hadzhi

    Question Nextcloud extension on Plesk Obsidian working fine, But I cannot figure out how to configure the proxy

    Hello, @bosse1 . I believe the configuration should be re-written for Nginx and added in Plesk > Domains > example.com > Apache & Nginx Settings > "Additional Nginx directives". However, I am not 100% sure that alone will solve the problem. There's an older thread on this topic, that might help...
  9. Sebahat.hadzhi

    Resolved command service_plan / subscription set -mail "false" is not "Not configured"

    Thank you for your patience, @nethubonline . The behavior was not recognized as a bug. According to our How to activate or deactivate the mail service for a domain or the entire Plesk server? article, the "Not configured" option is not supposed to be applied to existing domains:
  10. Sebahat.hadzhi

    Resolved php8.3-fpm error since July 18th, 2025

    Thank you. Please also run: journalctl -xeu php8.3-fpm.service and let us know what it returns.
  11. Sebahat.hadzhi

    Issue DOWN: domain.com is offline ([7] Couldn't connect to server (Failed to connect to fashiondreams.ee port 443: Connection refused))

    Thank you for the additional details. Could you please navigate to Tools & Settings > Apache Web Server, and confirm what's the value set for Apache restart interval (seconds)?
  12. Sebahat.hadzhi

    Resolved php8.3-fpm error since July 18th, 2025

    @PeterKi could you please confirm what happens when you run: dpkg --configure php-fpm
  13. Sebahat.hadzhi

    Issue Sites are repeatedly inaccessible even after repair

    Hello, @camthor . It will help to know what's the exact error returned by the websites in order to attempt to further guide you on how to find more details about what the issue could have been.
  14. Sebahat.hadzhi

    Resolved DB query failed: (1045) SQLSTATE[HY000] [1045] Access denied for user 'admin'@'localhost' (using password: YES)

    Hey, @Nour59 . Have you tried the following the instructions from this guide: https://support.plesk.com/hc/en-us/articles/12377846949527-Plesk-for-Windows-Server-shows-the-error-Access-denied-for-user-admin-localhost-using-password-YES
  15. Sebahat.hadzhi

    Resolved WordPress Toolkit shows list of admin users but can't update as says user doesn't exist

    Thank you. Please create a backup of your WordPress database (just in case) and then try the following: plesk ext wp-toolkit --wp-cli -instance-id 1 -- user set-role 3 administrator set-role 3 should correspond to the output from the previous command.
  16. Sebahat.hadzhi

    Resolved Plesk does not retain DKIM keys during server migration

    Our engineers are currently actively working on this task. The ETA is set to 12th of August. If they manage to implement the changes required prior to that date, the fix will be introduced earlier.
  17. Sebahat.hadzhi

    Resolved I have a problem renewing the hosting for the site

    @erbilsun2side , Plesk doesn't directly offer web hosting services. You need to figure out which is your hosting/infrastructure provider and get in touch with them to figure out the renewal issue.
  18. Sebahat.hadzhi

    Question How can I configure all bounce messages to go to the sender of the message?

    Hello, @Manuel Garcia . If I am not mistaken, Postfix does bounce to senders by default without needing any specific configuration. I would say the issue here lays with the delivery of the message to the sender rather than the configuration itself.
  19. Sebahat.hadzhi

    Resolved command service_plan / subscription set -mail "false" is not "Not configured"

    Thank you for the report, @nethubonline . I was able to replicate the inconsistent behavior with the mail service setting and forwarded the case to our team for further review. I will follow up with more details as soon as possible.
  20. Sebahat.hadzhi

    Issue plesk repair fs -verbose failed

    Thank you for the update. Can you try: ls /etc/apt/sources.list.d/
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