• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. J.Wick

    Issue [Bug️] Real-Time Log Monitoring Times Out on Cloudflare

    When starting real-time log monitoring, it crashes after 100 seconds, which is Cloudflare's default, and throws a 524 Error. No matter your rule, it's unpreventable. Even when disabling caching with the orange cloud, going straight to the subdomain IP does not fix it, suggesting it's the origin...
  2. J.Wick

    Issue Multiple Vulnerabilities in PHP 5 thru 8.3.7 Could Allow for Remote Code Execution - PATCH NOW

    This alert came out three days ago and there's no update for the following PHP vulnerability. TLP:CLEAR MS-ISAC CYBERSECURITY ADVISORY MS-ISAC ADVISORY NUMBER: 2024-067 DATE(S) ISSUED: 06/07/2024 SUBJECT: Multiple Vulnerabilities in PHP Could Allow for Remote Code Execution OVERVIEW...
  3. J.Wick

    Resolved New MFA won't remember device

    Updated to Plesk 18.0.61 Update 3, which corrected the login MFA and Monitoring 8880 bug. However, MFA requests the code for every login, regardless of the "Remember Device" setting. I cleared cookies and cache and still had the same behavior.
  4. J.Wick

    Resolved Plesk 18.0.61 Login Problem w/ Google Auth/MFA & Cloudflare

    Hello, I upgraded Plesk to 18.0.61 today and was prevented from fully logging into Plesk and getting an SSL_ERROR page. To regain access, I had to disable Google Authenticator using the CLI. This was necessary as the system was now attempting to use port 8880 (HTTP). I'm running a custom...
  5. J.Wick

    Question Can't get PHP working in CHROOTED

    I followed this exactly and could not get PHP 8.1 working in a chrooted environment. How to add programs to chrooted shell environment template in Plesk? Anyone have any suggestions?
  6. J.Wick

    Question How to restart a failed FTP backup transfer?

    Hello, Is there a way or method to restart the upload to FTP of a backup? If not, why not? This seems like a logical feature to have to the backup process.
  7. J.Wick

    Let's Encrypt Directives Left Over in NGINX.conf when moving to other SSL options.

    I moved to another SSL option and noticed that all the Let's Encrypt directives are left behind in the nginx.conf file. Do you know if this is a bug? How can I remove it since this is a regenerative file? #extension letsencrypt begin location ^~ /.well-known/acme-challenge/ {...
  8. J.Wick

    Question How to localize PHP-FPM logs into domain's log folder?

    Is there a guide on setting up php-fpm to log to its client log in their log folder? I've had a few clients who had the warning deprecation log flood caused by the actual site's code; nothing php.ini had control over growing into huge multi-GB files. 1) I want these log files in the client's...
  9. J.Wick

    Issue Backspace key doesn't work when logged in chroot account

    Regular /bin/bash users work fine, it's when going to the /bin/bash(chrooted) user the backspace key doesn't work, it keeps adding another space like the space bar. I've looked online for a solution, nothing is working. Any suggestions?
  10. J.Wick

    Resolved Disable hiding the right column in client subscriptions?

    Let's be honest; people are dumb and need the most simple and easy interface possible. I always want to show the right column on the subscriber page by default. How can I do it? Customize option for subscription editing is missing in Plesk interface (This looks like it was a purposeful bug...
  11. J.Wick

    [Duplicate] IP Address Sites Link Broken

    Username: TITLE IP Address Sites Link Broken PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Plesk Obsidian Version 18.0.50 Update #2 / Rocky Linux 8.6 PROBLEM DESCRIPTION The link to the sites allocated to an IP address fails to load the proper page to list the sites. STEPS...
  12. J.Wick

    Resolved Disabling IPv6 Caused Plesk to Crash - 502 Bad Gateway

    I disabled IPv6 on my server, which caused Plesk to crash with a 502 Bad Gateway. Undoing my changes fixed the problem. Why is this happening? /var/log/sw-cp-server/error_log 2023/03/01 14:43:08 [emerg] 1015#0: socket() [::]:8443 failed (97: Address family not supported by protocol)...
  13. J.Wick

    Question Restarting Backup Upload To Remote Storage After Connection Failure?

    Is there a command I can issue to re-attempt the upload to remote storage when the connection fails without having to restart the whole job all over again?
  14. J.Wick

    Plesk Backup Missing Files in Domain/Sub Domain Folder

    Username: TITLE Plesk Backup Missing Files in Domain/Sub Domain Folder PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Plesk ObsidianVersion 18.0.47 Update #5, Rocky Linux 8.6 PROBLEM DESCRIPTION When installing various open-source software, where the docroot or pub folder is...
  15. J.Wick

    Question Grafana V9 Compatibility?

    I'm considering extending our use of Grafana and was wondering if version 9.0 will work with the latest version of Plesk?
  16. J.Wick

    Question Plesk API & CloudFlare IP Issue

    I'm trying to setup Postman to connect to Plesk API, but I'm getting an Access Denied Error and a Cloudflare IP address. If I whitelist all CF IPs I open the API to the world, I don't want that. mod_cloudflare restores the IP to Apache, but it doesn't work on the API. Is there a work around?
  17. J.Wick

    Resolved Plesk Error: Incorrect format of SSH public key.

    I've been able to set up Key Access using the Plesk Key Extension for most users, but then I came across one client that when trying to set up their key, I was getting the error, "Plesk Error: Incorrect format of SSH public key." The way I was able to fix it was to SSH and remove their .ssh...
  18. J.Wick

    Forwarded to devs SELinux Interferes with Plesk FTP Backup

    Username: TITLE SELinux Interferes with Plesk FTP Backup PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Plesk Obsidian Version 18.0.46 Update #1 Rocky Linux 8.6 PROBLEM DESCRIPTION Migrated Plesk from Centos 7.9 over to a new server with Rocky Linux 8.6 and could not connect to...
  19. J.Wick

    Question SELinux blocks outbound connections for FTPS from Backup Manager

    What I'm about to discuss took me literally a full day of troubleshooting. Last week I migrated Plesk and clients from Centos 7.9 to Rocky Linux 8.6. Trying to set up the FTPS (Non-PASV) settings in Plesk Backup would not connect fully. The curl command the Plesk error suggested worked at...
  20. J.Wick

    Issue Migration Giving Error, Saying IP address is not valid when it is

    Running dual servers with Plesk Version 18.0.46 Update #1 both on Linux. I'm trying to run a migration and get the error: ' xxx.xx.xx.x' does not appear to be a valid IP address. This is the main public IP of the server and is pingable from the new server. Is this a bug?:eek: If I try the...
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