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Search results

  1. TorbHo

    Issue Lots of DKIM/DMARC errors - mails are rejected

    We are currently receiving a large number of DKIM/DMARC errors. All emails with a DMARC policy of "reject" are being rejected. There doesn’t seem to be any reasonable cause for this, so we wanted to disable DMARC until the issue can be narrowed down. However, disabling the DMARC check for...
  2. TorbHo

    Resolved After migrating to a new Plesk server: DKIM records end with ;;

    Hi everyone, after migrating to a new Plesk server, we noticed that all DKIM records in the DNS zones suddenly end with a double semicolon, for example: v=DKIM1; k=rsa; p=MIGfMA0G...IDAQAB;; This was not the case before the migration. We used the migration tool extension from Plesk Ubuntu 16...
  3. TorbHo

    Question Disable 2FA with Passkeys

    We are using the Plesk MFA extension in conjunction with usernames and passwords. Is it possible to disable Google Authenticator for Passkey logins (via Social Login extension) and use it only for username/password logins? Since passkeys already provide robust authentication, this change would...
  4. TorbHo

    Resolved Mailbox Usage Notification Only Sent in English Despite Custom Text in Settings

    We've noticed that the automatic email "Mailbox usage exceeded 95% of quota limits" is now only being sent to our customers in English. This happens even though we have set up our own custom text under "Settings -> Mail settings". Has anyone else experienced this issue? Is there a known fix or...
  5. TorbHo

    Question Mailarchive - Protect all mails from deleting

    We need something like an email archive. Therefore, we plan to copy all emails from one mailbox to another. Is there a way to protect a specific mailbox from accidentally deleting any emails?
  6. TorbHo

    Question dist-upgrade script for other Linux distributions

    I have just found the automated script for the dist-upgrade from Ubuntu 18 to 20 as described here: https://support.plesk.com/hc/en-us/articles/12377714344983. Will there be similar scripts available for other Linux distributions like Debian as well?
  7. TorbHo

    Question Is it safe to use Dovecot ACL read-only with Plesk

    Our customers need a way to secure emails in a separate mailbox that is read-only, so the mails can be viewed but not deleted. I came across the ACL Plugin from Dovecot, which is installed by default in Plesk but not activated. Using ACL seems to achieve this. Is it safe to use this plugin, or...
  8. TorbHo

    Resolved How to get ip address with apache listening to localhost

    Hello, we used the command plesk bin apache --listen-on-localhost true as described in https://support.plesk.com/hc/en-us/articles/17793065826839 After that we have problems, because some code needs to get the visitor's ip address with PHP $_SERVER[ 'REMOTE_ADDR' ] or with .htaccess Allow from...
  9. TorbHo

    Issue Problem with basic http auth (password protected dirs)

    Hello, I had this problem once, but I could solved it by recreating the subscription. Now I have the same problem with another subscription. We have several domains, which have password protected directories (basic httpauth). Now some files and directories could not be opened, error 401. I...
  10. TorbHo

    Question Transfer of DKIM Key to DNS

    Hello, we have the following server constellation: A: a Plesk DNS Server which synchronizes via Slave DNS Manager with B: different Linux DNS-Servers without Plesk (just BIND) C: Than we have our Mailservers, which run with Plesk (no BIND). The question is: is there an automated way, how can...
  11. TorbHo

    Resolved DKIM default settings for new subscriptions

    Hi, I just discovered that the default DKIM settings for new subscriptions changed in Plesk. Was this changed by a recent update? Some time ago, when I created a new subscription, DKIM for outgoing mails was deactivated by default. Since we use an external DNS Server, this was great. If there...
  12. TorbHo

    Resolved Default Spam and Antivirus settings for new Mailboxes

    Is there a way to set the default settings for Antivirus and Spam for newly created mailboxes for all users? I would like to activate Antivirus and move to Spam dir by default. Many of our users don't know that the have to activate filtering of spam and are therefore complaining about too much...
  13. TorbHo

    Resolved Reset statistics for mail exceed limit

    Our clients regularly overuse the exceed limit for outgoing mails. Sometimes this is a false alert. Today, for example it was a Network storage which has crashed. Can I somehow reset the statistics for this outgoing mail limit after the problem has been solved? So that our client can...
  14. TorbHo

    Resolved How to reduce Spam forwarding with fail2ban

    Most spam on our servers is blocked by different spamassasin and combined fail2ban rules, but this time the Spam was forwarded to external mail-addresses, because our clients love to use their private mail-addresses and have set a forwarding-rule. How can we use fail2ban to block Servers...
  15. TorbHo

    Issue Cron: ERROR: [Errno 20] Not a directory: '/usr/sbin/nologin'

    Hello, when I start a specific cron job via Plesk, I get the following error: The cron runs under the user www-data and should just load a web-url with a php script. Thank you for your help!
  16. TorbHo

    Resolved DirectoryIndex not working after migration

    Plesk 17.8.11 Update #54 ‪Ubuntu 18.04.2 LTS‬ After migrating a Plesk server to a new Plesk server, the websites with custom DirectoryIndex in htaccess do not work anymore. They show a "403 Forbidden" error. The sites without custom DirectoryIndex work as expected. Anything in the...
  17. TorbHo

    Issue Lot of MAILER-DAEMON@ messages in mail queue

    After upgrading from Plesk 17.0 to 17.8 (Ubuntu 14.4 lts) we have a lot of bounce messages in our mail queue. After a look in the mail header, these mails don't seem to be outgoing spam-mails, but they are bounce messages from spam which was sent to our customers. They are just the error...
  18. TorbHo

    Resolved Mails: No such user in mail authorization database

    Plesk Onyx Version 17.5.3 Ubuntu 16.04.3 LTS‬ We had the problem, that some Mails could not be delivered to the local mailbox. The Maillog showed "No such user in mail authorization database" After some searching, we found the solution at: Email cannot be delivered: No such user in mail...
  19. TorbHo

    Resolved bind does not start

    The bind service does not start. If we try # service bind9 restart nothing happens. No error message, just nothing. We already tried to reinstall bind via plesk. It does not work. Syslog shows nothing about named service. We tried to remove apparmor, too. What else can we do? Ubuntu...
  20. TorbHo

    Resolved fail2ban cannot be started

    After migration of a lot of domains from backup, fail2ban cannot be started. Plesk Onyx 17.5.3 Update #13 ‪Ubuntu 16.04.2 LTS‬ Error message: Fehler: Die Einstellungen können nicht gespeichert werden: f2bmng failed: Synchronizing state of fail2ban.service with SysV init with...
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