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Backup manager emails me the following error. Any idea what this means? "The following error occurred during the scheduled backup process: no element found: line 1, column 0" OS CentOS Linux 7.8.2003 (Core) Product Plesk Obsidian Version 18.0.29 Update #3, last updated on Sept 3, 2020 11:05 PM

Have just discovered that all the unbans are now failing. Errors like this: 938 fail2ban.actions [961]: ERROR Failed to execute unban jail 'recidive' action 'iptables-allports' info 'ActionInfo({'ipfailures': 12, 'ip-rev':... 985 fail2ban.actions [961]: ERROR Failed to...

Is Monit still a thing or is it replaced with Grafana? The documents talk about going to the Watchdog extension but I can't find that - I thought it was deprecated. Where do we configure it? The reason for asking is that our messages log is fill of these messages as we changed the partition...

I have some messages that are receiving a very clean score of -100! but getting marked as spam eg ****SPAM****. Note that the score is NEGATIVE, so clean. Can Spamassassin not work with 3 digits negative maybe? Any ideas? Centos 7 - Plesk Obsidian Version 18.0.26, From the email header...

Horde keeps moving messages it thinks is spam to the spam folder. We can't stop it no. Any ideas? So the person fills out a contact webform on our server and the from address is @outsidedomain.com and DMARC fails for the domain as they have a strict rule (p=quarantine; pct=100) and the email is...

We've tried disabling a Modsecurity rule both ways as per the knowledge base but it keep triggering. Any ideas? How to disable a single ModSecurity rule for a website? OS ‪CentOS Linux 7.6.1810 (Core)‬ Product Plesk Onyx Version 17.8.11 Update #56,

The Plesk RBL check is checking an RBL that is no-longer up. So it always returns a false positive. How do we get this one removed? spamcannibal.org Thanks.

We recently installed Plesk's PHP 7.1 on Onyx 17.0.17 on Centos 7. We are suddenly getting the following issue with FPM for multiple clients; NOTICE: PHP message: PHP Warning: Unknown: POST data can't be buffered; all data discarded in Unknown on line 0 NOTICE: PHP message: PHP Warning...

We have always run OSSEC. I see Plesks implementation of fail2ban seems to have rules specific to Plesk. Would we run into issues with running both these programs at the same time? We are also running CSF firewall with LFD. Are there Plesk rules for OSSEC somewhere or can we setup fail2ban just...

It appears that Plesk isn't writing all settings to the spamassasin user_prefs file when I change them eg /var/qmail/mailnames/domain.com/fred/.spamassassin/user_prefs I turn it off spamassassin for fred in the panel the file still contains; rewrite_header subject ***SPAM*** required_score 7.0...

I'm getting update notification emails from Onyx but the key line doesn't say what update is actually available. Like this The following package updates are available: Any ideas?

My logwatch daily email keeps getting flooded with lots or unmatched entries which all look legitimate like this; **Unmatched Entries** dovecot: service=imap, [email protected], ip=[51.51.51.51]. Logged out rcvd=297, sent=1103: 1 Time(s) ... dovecot: service=lda, [email protected], ip=[]...

I’m trying to add an animated banner for one of the websites and each time I go to upload the gif file, it re-creates it as a jpg? Is there a solution to get this animated or to upload as a gif?

Where does one go to see information regarding Plesk security announcements and updates? Is there a web page somewhere with information on which versions are secure? Or is there an emailing list that lists these announcements?

One of the payment methods a client accepts is bank deposit but there is no choice of adding that into payment types. Can I add a line of text into the cart contact info screen, in the section of payment method saying? "Payment via Bank Deposit, please select chq/money order option...

In the shop when someone places and order the country defaults to the US. Is there a way to change that to another country? Thanks J

Is there a chance that multiple users sitting behind the same public IP address on different computers (via a router) may cause conflicts in their site if they are both editing different sites at the same time? Could there be a clash/corruption?

We just installed ossec on our sitebuilder server and users are now having issues saving pages. Does anyone know of issues between ossec and sitebuilder? Are there any workarounds or rules that we should watch out for or ignore to stop this happening again? The problem seems to be...

Are we able to have more than one feedback form in a site? We are having trouble doing it...

Does anyone know where we can get 3rd part templates for sitebuilder? Are there any companies making them? Can anyone recommend some?