• Please be aware: Kaspersky Anti-Virus has been deprecated
    With the upgrade to Plesk Obsidian 18.0.64, "Kaspersky Anti-Virus for Servers" will be automatically removed from the servers it is installed on. We recommend that you migrate to Sophos Anti-Virus for Servers.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

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  1. C

    Issue Web Presence Builder - Blog Module - Performance Issue

    Hello Plesk, and other users, We have a customer whose website running Web Presence Builder 12.0.7 It contains a Blog module. They have around 82 Blog article. From published website, the Blog 1st page index page (i.e. contain 5 blog posts) . The HTML source 1. contains around 1500 widgets...
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    Input Google Map requires API Key for new domain

    Hello Plesk, It seems Google Map requires API key for new domains since June 2016. May Plesk/Parallels enhance Web Presence Builder 12 to incorporate the changes? ref.: http://googlegeodevelopers.blogspot.com.au/2016/06/building-for-scale-updates-to-google.html Otherwise, it raises the...
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    About Web Business Builder

    We see a Web Business Builder in your official site, is it the next version of Web Presence Builder? Or how about the future of Web Presence Builder? Regards
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    Upgrade from 11.5 to 12.0 , About page, external links and site_page_type_id

    Hello Parallels, We have upgraded one of Web Presence Builder standalone installation from 11.5.13 to 12.0.7 We found that a few content pages (less than 1% of record count), the content page "loss", and becomes external link logo inside Editor Pages. (One of this site is our testing website...
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    PHP Version

    Hello, For Site Builder 4.5 published website (not the editor), can the published website run on PHP 5.3 ? Any issue? Thank you Regards George
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    Enquiry on Site Builder 4.5 and ProFTPd 1.3.5 (#PPB-4351)

    Dear Parallels Support/Maintenance, Per problem Id: #PPB-4351 , (RT Ticket Id: 1962652) I believe it was fixed in Web Presence Builder 12.0.7 May I know is there any tentative schedule to back-port the fix to Parallels Site Builder 4.5 too? ref...
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    2 Contact forms inside a page cause trouble in WPB 12.0.5

    Hello, My colleague is testing the upgrade path from Parallels Web Presence Builder (standalone) from 11.5 to 12.0.5 He found that inside a particular page, if we include two contact forms, and add/delete a field in the 1st form, it will re-apply in the 2nd form too. It seems it mess up...
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    Is it a reserved keyword - "resources" ?

    Hello, We run Web Presence Builder 11.5.12 (standalone) on CentOS 6.5 x64 Today, a end-user created a page called "resources", and add some subpages. Then, publish But he/she cannot find the updated web page but 404. We looked at the hosting space, no such files/folders We looked...
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    Fail to Upgrade WPB 11.5.13 to WPB 12

    Hello, We have Web Presence Builder 11.5.13 (standalone) servers running on CentOS 6.5 x64 inside OpenVZ (host: CentOS 6.5 x64) container. We cloned the VE, moved to another OpenVZ (host: CentOS 6.5 x64) server for upgrade testing. We ordered a new separate WPB license key for testing...
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    About the License of Bundled Images in Web Presence Builder

    Hello Parallels, may I ask - A customer who is using Web Presence Builder any version (standalone edition), and created a website using Web Presence Builder bundled images, published the website, everything is fine. Then, some time later, the customer transfer out, and uses FTP to...
  11. C

    WPB 11.5 standalone, Cannot publish, Cannot save, Cannot create directory

    Hello All, We are using Web Presence Builder 11.5.12 standalone. One customer encountered an error - 1. When he publish, it says it cannot be published (it tries to create the folder - attachments - in the FTP publishing server, but this folder already exist) 2. When he save, it says it...
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    Web Presence Builder 12 Preview and Site Builder 4.5 Import

    Hello Parallels Developer, With refer to Web Presence Builder 12 Preview (https://sp.parallelsnetwork.com/plesk-12-preview/) Can we play the Site Builder 4.5 import function? Especially for the bug Id: PPB-4095 (import chinese sb45 website problem) I tried to import a simple Chinese...
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    WPB 11.5 - yum update failed for atomic mod_fcgid

    We are running Web Presence Builder standalone 11.5.10 on CentOS 6.4 x64. When we like to run yum check-update , it shows the following error - [root@wpb11-editor-01 log]# yum check-update Loaded plugins: downloadonly, fastestmirror Loading mirror speeds from cached hostfile Could not...
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    Any way to disable mobile site for particular user?

    Hello, Is it possible to disable mobile site for particular website? We are using Web Presence Builder 11.5.10 One customer asked to disable mobile site feature, they would like full version to be displayed even for mobile and tablet devices. is it possible? Thank you very much for...
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    Bug Report - WPB 11.5.8 standalone - hidden_widgets and cannot switch design template

    We have updated Parallels Web Presence Builder standalone from 11.5.7 to 11.5.8 But found a bug - in /usr/local/sb/config, we have added - hidden_widgets = eshop, search Then, we login as regular site (via API), start over, choose a website topic randomly Goto Design, choose a design by...
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    Template problem - Template without Banner

    We found one template that - when the user choose that template, in the editor , the template banner cannot display. We tested in IE8, Firefox and Chrome, and kindly have a look. (As the screen does not show the template Id, we attach the screen capture with the template chosen (in the...
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    WPB 11.5 standalone - Problem on URL linking to internal pages

    Hello Parallels, It seems there is a bug about creating a URL link, which links back to other pages inside the website. Steps 1. Login Parallels Web Presence Builder 11.5.6 standalone as regular site, via our tailor-made login page (i.e. API login, security token generated, ...) 2...
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    Enquiry on Web Presence Builder (standalone) backup/restore

    Hello All, For Parallels Web Presence Builder 11.5 standalone, Except the editor GUI backup/restore, is there any command line based backup/restore facility per individual site provided? If possible, we would schedule a cron job to backup individual site data on daily basis. Thank...
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    Feature Request - Update the WYSIWYG editor compatible with IE10

    Dear Parallels, It was reported that when end-user(s) are using Internet Explorer 10, the editor inside Site Builder 4.5 encountered (JavaScript) problems, such that they even cannot edit the website inside Parallels Site Builder 4.5. The only solution is to advise the end-user(s) to use...
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    WPB 11.5 standalone - Limit REST API to a few IP address

    Hello All, For security reason, is it possible to limit the Web Presence Builder (standalone) REST API to a few IP address (e.g. billing system)? via .htaccess or else? Thank you very much for your kind attention.
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