• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. J

    Issue smb_apsMetas table empty

    I was trying to update a WP admin password in WP Toolkit, but received the following error: Unable to update site administrator settings: Unable to find row with id in smb_apsMetas table. I followed instructions on...
  2. J

    Question InCommon SSL Cert scripting

    We're a nonprofit/educational institution and InCommon provides free certs for us. Is there a way to automate the issuing/renewing of certs, probably through command line scripting and cron jobs? Thanks!
  3. J

    Plesk 18.0.44 broke WP Toolkit

    I upgraded to Plesk 18.0.44 this past weekend and discovered that it broke WP Toolkit. After selecting a domain and clicking on WordPress, other WP installations came up instead of the chosen domain. This happens on all four of my servers. Is anyone else experiencing this issue or know how to...
  4. J

    Resolved SSL certificates not selectable

    Thanks, MartinB. I'm not having problems installing the certs. I just can't get them to show under Hosting Settings, unless the new certs are set as the default (Server Management => Tools & Settings => SSL Certificates). Once I've set a new cert as default, it can then be selected under...
  5. J

    Resolved SSL certificates not selectable

    I installed three new Incommon wildcard SSL certificates on Plesk 12.5, in addition to one we've used for the past nine months. Plesk appears to accept the new certificates, but they don't appear under Hosting Setting => Security, not even after restarting the server. Only "Not selected"...
  6. J

    .htaccess files/filesmatch not processed

    After selecting the domain to manage, click "Apache & nginx Settings", under Additional directives for HTTP and Additional directives for HTTPS, I've entered the following to restrict wp-login.php and xmlrpc.php access to only internal IP addresses. <FilesMatch "^(wp-login|xmlrpc)\.php$">...
  7. J

    Apache Directives in Service Plans

    I'm trying to restrict file access (wp-login.php) to only certain IP addresses. I've successfully configured, manually, via the following options: /etc/httpd/conf.d/custom.conf (server wide configuration) Plesk > Domains > domain.tld > Apache & nginx Settings > Additional directives for HTTP...
  8. J

    underscore in domain name

    http://dejager_lab.bwh.harvard.edu definitely works. It has for the past 15+ years. It's currently being forwarded to the new address with the dash on the Plesk server. Any workarounds? Thanks.
  9. J

    underscore in domain name

    Couple of customers have underscores in their domain names (worked on a different server for the past 15+ years), but Plesk refuses to accept them. Is there a workaround? Thanks.
  10. J

    .htaccess files/filesmatch not processed

    Apache directives (Files and FilesMatch) aren't working at all. I see the changes in "/var/www/vhosts/system/mysite.com/conf/vhost_ssl.conf", but its somehow being ignored. Nginx on the other hand worked to some degree. It rejects external request, but internal requests are forcing download of...
  11. J

    .htaccess files/filesmatch not processed

    Thanks IgorG. I tried the following on both .htaccess and "Additional Apache Directives" to no avail. The file (same with wp-login.php) is still accessible offsite. The same configuration works as expected on a different server without Plesk. Any ideas? Thanks. <Files xmlrpc.php> Order...
  12. J

    .htaccess files/filesmatch not processed

    I'm trying to block xmlrpc.php access from offsite, but it's somehow being ignored. I've tried editing .htaccess manually entered as suggest by http://forum.ait-pro.com/forums/topic/wordpress-xml-rpc-ddos-protection-protect-xmlrpc-php-block-xmlrpc-php-forbid-xmlrpc-php/ <FilesMatch...
  13. J

    Remote MySQL Server Doesn't Work

    The DB user account is allowed from any host, all global privileges. Anything else I should check? Thanks.
  14. J

    WordPress themes won't load

    Thanks UFHH01 and IgorG. It was indeed the external proxy server/WordPress combo. Instead of having to manually modify proxy rules for each site, we've decided to remove the proxy server from the equation and use a direct public IP instead. So far so good.
  15. J

    Remote MySQL Server Doesn't Work

    I have an external MySQL server defined and confirmed that Plesk can successfully communicate with it. DB Webadmin has full access via the Plesk admin interface. While WordPress installs fine via the local MySQL server, it persistently fails when attempt to use the external MySQL server. If...
  16. J

    WordPress themes won't load

    Definitely not the proxy. I have another VM (sans Plesk) on the same subnet and behind the same proxy without issues: http://eristest6.partners.org/
  17. J

    WordPress themes won't load

    My WordPress installs aren't loading themes at all. These two test sites are on the same VM, shared IP, behind a proxy server. http://eristest1.partners.org/ <== manual installation via the terminal http://eristest2.partners.org/ <== installed via Plesk Interesting find is that when I request...
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