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Hi IgorG, Thanks but I don't think it's the same problem as we are not using passive mode and we're not getting the <-- the connection on port 35509 is tried to be established, however, this port is not configured message - the login part seems fine and then we immediately get the Error: Failed...

Plesk Version: Onyx Version 17.0.17 Update #58 CentOS Version: Linux 7.5.1804 (Core)‬ Hi guys, FTP recently stopped working on all domains on our VM. Both Filezilla and CoreFTP no longer work. Both clients seem to login OK but fail on the following command... Error: Failed to retrieve...

Thanks Mr- Wolf - we understand what you are saying. We will attempt to setup our next new VM Server as you suggest. Thank you Eoin

Thanks UFHH01 - sadly those examples are well beyond our skill set :( We appreciate your assistance with this matter. Eoin

Hi Solucionesuno, We have been trying to deal with this since last week but have unable to find a proper solution. We created sub domains i.e. mail.customer.com and added a Let's Encrypt SSL for the sub domain but when we go to setup an email account it reverts to the hostname server SSL and...

Good point UFHH01 - forgot about that :) We've started the process of creating the sub domains and adding certificates to them and are slowly getting email services back on line. I have to say that I'm shocked with the disruption caused by the expiry of the Plesk Default Certificate to mail...

Hi UFHH01, Would the following command (that you posted on another thread) work for us instead of creating sub-domain subscriptions... plesk bin extension --exec letsencrypt cli.php -d YOUR-DOMAIN.COM -d www.YOUR-DOMAIN.COM -d webmail.YOUR-DOMAIN.COM -d mail.YOUR-DOMAIN.COM -d...

Thanks UFHH01 - we don't know how to create/include an SSL for mail.istech.ie as we can't find anywhere in Plesk to do that? Eoin

Hi, The default self signed SSL that is created during the Plesk installation expired today so we used Let's Encrypt to secure Plesk and mail... The problem is that now we cannot send or receive email over SSL on any domain on any email client - the error from Thunderbird is... We're...

Thanks for getting back to us - we'll take a look.

Hi, We migrated a subscription from Plesk 12.5 to Plesk Onyx and we've ran into an email problem. Our client uses Gmail as the their email client - setup to send on port 587 via TLS. While they can still receive email they cannot send email - Gmail returns the following error... The...

Hi, We added a sub-domain in Plesk and then added an SSL to the sub-domain using Let's Encryt however we then realized that we had added the wrong sub-domain so we went ahead and deleted it - now we are getting the following error in Plesk... New configuration files for the Apache web server...