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  1. Denis Gomes Franco

    Issue Path error in Amazon S3 extension to Backblaze B2

    Hello. I'm in need of changing my backup configuration and I have been trying to set up the Amazon S3 extension to store backups on Backblaze B2 now that they have an S3-compatible API. Thing is, when it comes to the path field, it seems that I can only use a root directory, eg 'backups' and not...
  2. Denis Gomes Franco

    Issue Making Diskspace Usage Viewer ignore certain paths

    Is it possible to make the Diskspace Usage Viewer extension ignore certain paths? That's because I'm using S3FS to mount an S3-compatible storage to my servers to use it as a backup destination (under /mnt/backups) so files stored there always show up as the largest in the extension's UI. And...
  3. Denis Gomes Franco

    Question Advanced Monitoring + Cgroups extension jumping weirdly

    I bought the Cgroups extension in order to monitor and limit CPU and RAM consumption per subscription. It's a nice feature, saved me from some headaches already. Today there was nothing unusual going on but why is Advanced Monitoring reporting that one subscription's CPU usage jumped to 60...
  4. Denis Gomes Franco

    Question Hotlinking protection and Woocommerce transactional mails

    Almost a year ago I posted this: Input - Making hotlink optional in Wordpress websites TL;DR: If hotlinking protection (which is highly recommended by the toolkit) is enabled, then Woocommerce's transactional emails won't show the store logo when viewed by the customer. So today I was...
  5. Denis Gomes Franco

    Resolved Learn from my mistakes...

    So I just wanted to record in writing what I've been through for the past few hours today with Plesk Obsidian. I immediately started shaking when I realized what just happened. Maybe writing about it can calm me down a little bit, and prevent others from making the same mistakes as I did. And I...
  6. Denis Gomes Franco

    Question Tracking down periodic high usage

    Hello everyone. I need some help in identifying periodic extremely high usage in one of my servers (however, I have two and the same issue happens on the other as well). From time to time CPU and memory usage goes through the roof: That Grafana log is for the past 24 hours, note that it...
  7. Denis Gomes Franco

    Issue Let's Encrypt failing to renew if one alias domain is expired

    Hello. Here's something that happened today with one of my customers. His website uses two domains, a main one and an alias domain. The Let's Encrypt certificate was valid until nov 29th and didn't renew because the alias domain (and not the main domain) expired due to non payment. I understand...
  8. Denis Gomes Franco

    Question Previewing Wordpress website using temporary URL

    I know this is *not* an issue with Toolkit itself, and I'll also post a workaround on my own question so that others with the same issue can see the solution, but I think I'll post this here like a feedback of sorts. So here's the situation I sometimes face when working on website redesign...
  9. Denis Gomes Franco

    Resolved Slave DNS servers and Plesk - My feedback on using external DNS servers

    Hey everyone, not sure if I should post this under Resources or another thread - admins, feel free to move this post wherever it's more appropriate. I would like to just write down my experiences on using external DNS services. It's been quite an adventure and I would like to share it with the...
  10. Denis Gomes Franco

    Issue "Unable to generate the web server configuration file" while using Litespeed

    Hey. I got Litespeed server running on my servers and quite a few times I get this error: Unable to generate the web server configuration file on the host <xxx> because of the following errors: Template_Exception: Can not restart web server: Apache is down, start it instead of graceful httpd...
  11. Denis Gomes Franco

    Question Can I restore/copy an account from a server snapshot?

    I am currently doing server backups via daily snapshots of the hard disk, instead of using Plesk's backup function as I did previously. In case of a failure I can then clone that snapshot to a whole new server and keep on going, or I can mount that snapshot as a secondary disk onto an existing...
  12. Denis Gomes Franco

    Input Making hotlink optional in Wordpress websites

    So here's the thing: if i open the Security page under Wordpress I can see the security status of all my websites and I can quickly apply all the recommended security settings to all websites - and that includes hotlinking protection. While I understand the importance of this protection, this...
  13. Denis Gomes Franco

    Question How can I find and delete orphaned backups?

    My servers are currently set up to run a daily backup of the full system and save to a directory that's connected to S3 storage via S3FUSE. Everything runs very smoothly but there were some days were things got wonky. Plesk is configured to store only the last 7 backups, and a situation has come...
  14. Denis Gomes Franco

    Question Emails sometimes not delivered even though Sendgrid says it was (unrelated to Plesk, read full topic)

    Hey everyone, Long story short..... I run a web design agency that also hosts customers websites and online stores we develop using Wordpress and Woocommerce. We use Sendgrid as a transactional email solution, and an SMTP plugin set up to use our own Sendgrid account. Sometimes a customer that...
  15. Denis Gomes Franco

    Input Quick tip on branding Roundcube

    I'd like to share a quick and dirty hack that I used to brand my customers' Roundcube interface (now that it is running on v1.4) with their own logos. It was a fun little project and they absolutely loved it. With this, the customer will see their own logo on the login page and on the top left...
  16. Denis Gomes Franco

    Forwarded to devs Cannot mark messages as 'not spam'

    User name: Denis Gomes Franco TITLE Cannot mark messages as 'not spam' PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Plesk Obsidian Version 18.0.26 PROBLEM DESCRIPTION Messages are being flagged as spam and moved to the spam folder accordingly (I'm using Plesk Email Security...
  17. Denis Gomes Franco

    Question Backup to Cloud Pro extension and server free space

    A while ago I was using the Backup to Cloud Pro extension to back up my servers to Microsoft OneDrive, but one issue I had was that the server had to have lots of free space, eg., if the largest account uses 30 GB then the server had to have about 50-60 GB or it wouldn't complete the backup...
  18. Denis Gomes Franco

    Question Plesk Email Security Pro and yet getting spam

    I found out about the Plesk Email Security extension a while ago and decided to give it a try. It's a nice way to configure server-wide spam settings, I was getting tired of setting it up on a per-mailbox basis. Then I saw that some features like Bayes training and "Daily updates of the...
  19. Denis Gomes Franco

    Issue Can't install ServerShield on a new server

    I just fired up a new server, installed Plesk, updated to the latest Obsidian release and now I'm setting things up. But I can't install the ServerShield extension: After hitting Continue, it says: Even by selecting *other* extensions to install together with ServerShield, the installer only...
  20. Denis Gomes Franco

    Resolved Manually installing a Let's Encrypt certificate with HTTP validation

    I decided to post this article to document my "journey" on fixing this problem that I had with a specific customer. Also, this might serve as feedback to the developers and, I hope, to help someone with the same issues. So here's the situation. This customer purchased a .com domain via a...
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