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  • Inviting everyone to the UX test of a new security feature in the WP Toolkit
    For WordPress site owners, threats posed by hackers are ever-present. Because of this, we are developing a new security feature for the WP Toolkit. If the topic of WordPress website security is relevant to you, we would be grateful if you could share your experience and help us test the usability of this feature. We invite you to join us for a 1-hour online session via Google Meet. Select a convenient meeting time with our friendly UX staff here.

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    Resolved Only today's logs are available on a high traffic website

    Hi, I wanted to view logs from a few days ago but they're not available at Websites & Domains > Logs. Only today's logs are available. It's a high traffic website. What should I check?
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    Resolved "Webmaster" users can't see Tools & Settings and Advanced Monitoring sections?

    Hi, On Plesk Obsidian 18.0.36, I added a new user with Webmaster capabilities but he can't see the Tools & Settings and Advanced Monitoring sections. I tried to change his role to Administrator, still can't see them. Is this normal?
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    Issue Websites cannot be reached after automatic update to Plesk Obsidian 18.0.36

    Hello, I host my own websites on a Plesk server. After last automatic update (Plesk Obsidian 18.0.36), none of the websites can be reached. The diagnostic tool at Tools & Settings > Diagnose & Repair didn't fix it. Please help.
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    "More system info" gives 404 error

    Username: Pinocchio TITLE "More system info" gives 404 error PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Plesk Obsidian 18.0.34 Update #2 PROBLEM DESCRIPTION On the "Websites & Domains" page, clicking "More system info" gives a 404 error. STEPS TO REPRODUCE 1. Go to...
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    Issue Difference between "CPU usage" in "System information" and "CPU total usage" in "Process list"

    Hi, I have a 12 core server hosting my 4 websites. Right now, I'm getting this in System Information: If I understand this correctly, these are CPU cores currently used. At the same time, this is "CPU total usage" in "Process list": So, I'm using 10 of 12 CPU cores but only 6% total CPU...
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    Resolved [alert] 32414#0: socket() failed (24: Too many open files) while connecting to upstream

    Hi, Today, my website reached 4.000 concurrent users and i got lots of errors like: [alert] 32414#0: .... socket() failed (24: Too many open files) while connecting to upstream. How do I fix this?
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    Issue "The backup cannot be removed because it is a part of a server, reseller, or customer backup"

    Hi, Backup Manager shows backups that can't be deleted. Message says: "The backup cannot be removed because it is a part of a server, reseller, or customer backup" (please see screenshots). I followed this article but didn't seem to work:  How to remove Plesk backup files and their logs How...
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