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My disk is full and I want to contact plesk support and get some help but can't do so because I haven't recorded my license and can't log into plesk to check it. How do I find out my license id? It's hosted by vultr and I wonder if I can access it from my vultr console but can't seem to find it.

Plesk have unwittingly locked me out of support and I'm after some help. I have Plesk Web Pro edition. I noticed that my email address was incorrect so I changed it and Plesk sent me a verification email which supposedly has a link to verify my new email. But the email has a missing link so I...

I've just moved created a second domain on my plesk server and in the new domain, I'm managing DNS settings in plesk One DNS entry is as follows: HOST=domain TYPE=TXT VALUE= v=spf1 +a +mx +a:sub.olddomain -all My inclination is to remove the reference to the older subdomain, as that whole...

I've installed certificates on a domain I'm hosting on plesk and every so often I have to renew my certificate. I get prompted each time to update my DNS record _acme-challenge.mydomain which I do. I've just added a second domain and created Lets Encrypt certificates for that one too. But for...

I've just upgraded to Plesk Pro edition and my interface seems to have changed. I no longer have an option on my main menu to manage/edit users. Can someone tell me how I do it now?

I've got a script that creating a pdf file from data in my database and sends a report via email. It works perfectly fine when run from a browser but fails when I run it as a cron job (Plesk scheduled task). I've narrowed the issue down to the first few lines of code by creating a stripped...

Hi all. I'm getting a 500 Internal Server error whenever I try to access my sites (on all subdomains). It was all working fine last night but woke up to see this error. I can access the file system, database etc and that is all fine. I'm not out of disk space and CPU usage is good. I've...

When I issue a new certificate using Lets encrypt, I get a message indicating that I should add a DNS record then "before clicking 'Reload', make sure that the DNS record was added and can be resolved externally'. The link takes me to a page that doesn't tell me how to check that the DNS record...

My outgoing mail is being blocked by certain mail servers with the following error: <[email protected]>: host mail.abuseat.org[54.93.50.35] said: 550 *** The HELO for IP address 139.180.168.140 was 'localhost.localdomain' (invalid syntax) *** (in reply to RCPT TO command) It appears...

I have a daily job that I run, written in php, which works fine when run manually from a browser, but fails on the following line when run as a schedulued (cron) job set up in plesk. The line that has the issue is this: require '../inc/_global/db_con.php'; The php script is located in...

I'm trying to add dependencies via php composer but it is not allowing me. The php composer extension is installed (via plesk) The instructions to manage php project dependencies with composer say to go to Websites & Domains -> Applications -> Manage my Applications, then click the application...

I'm changing my mail functionality to use phpmailer so that I can more easily use SMTP with my outgoing mail. I need to set up SMTP on my server to do so (and then in my script include smtp host, username and password). My currently installed mail server is postfix. I have got one email...

I'm setting up Mailgun for my Plesk Server and need to install the autoloader with the command: curl -sS https://getcomposer.org/installer | php I get the error, "Command 'php' not found, but can be installed with ...". I get the same error with the simple 'php -v' command. It appears that...

My server seems to have come up on a listing for infected IPs at www.abuseat.org. A lookup on www.abuseat.org says the following: "This IP is infected (or NATting for a computer that is infected) with an infection that is emitting spam. 999.999.999.999 was found to be using the following name...

Since I set up my plesk server, I've been getting a daily email, "Could not issue/renew Let's Encrypt certificates for Gavin" (Gavin is my name). The basic content is as follows: Could not secure domains of Gavin (login admin) with Let`s Encrypt certificates. Please log in to Plesk and secure...

In advanced monitoring I notice that you can get notified if certain services have high memory usage and if you have used up too much disk space. You can also be notified for high CPU usage. Yet the defaults in Plesk are to send notifications for high memory usage but not for CPU usage. I'm...

I'm logging in as the admin account that I created when i set up plesk and can access all functions. I created a separate account for someone who was helping me out and made it an Administrator. When I view the User rights in Plesk, both accounts are Administrators and all roles are granted...

I'm just setting up my first plesk server on Ubuntu and it's in test/demo mode. I've applied software updates once and it was nice and simple. But I presume that some software updates (such as an upgrade to a new Ubuntu version) would require a reboot or a restart of some essential services...