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Search results

  1. Nikolay

    Issue Error: Unable to receive update information for the package(s)

    Hi! Check configuration of repositories: cat /etc/apt/sources.list ls -l cat /etc/apt/sources.list.d/ cat /etc/apt/sources.list.d/* check for errors in installer log grep -i error /var/log/plesk/install/autoinstaller3.log
  2. Nikolay

    Issue Problem with loopback in Plesk with NAT

    Hi, - check that you can ping public address from this VM - make sure that firewall are properly configured - make sure that DNS for your domain name is configured and can be resolved - check this article to find how to run Plesk behind NAT - Running Plesk Behind a Router with NAT
  3. Nikolay

    Issue passenger errors not being written to disk

    Hi while you debugging, try to all /bin/bash access for this domain - (Plesk for Linux) Enabling SSH Access for Website Users also, you can check /var/log/passenger/passenger.log - Passenger Fusion log /var/log/plesk/panel.log - maybe there are some reports from Plesk side...
  4. Nikolay

    Resolved Plesk backup w/ Dropbox - How to use a date-based filename

    Hi, it was implemented this way on purpose, because Dropbox has file versioning Dropbox version history overview in that case it is required to pay only for this one backup file and the versioning is free. Otherwise it will be required to pay per each backup file. If you need separate backup...
  5. Nikolay

    Issue Unusual spike in POP3/IMAP traffic for a subscription

    In this case, I would check maillog for this mail account to understand what can cause such traffic.
  6. Nikolay

    Issue Issues with Subscription Transfer in Plesk: "Permission Denied" and Partition Usage Concerns

    Hi! > 1. Permission Errors: I could not reproduce this issue on the test, but I guess it depends on specific applications installed on the server. Based on the directory there are some application scripts in cache directories. Application Cache stores already downloaded applications and it is...
  7. Nikolay

    Issue Issues with Nameservers

    Hi! Have you tried to use an option "Apply the changes to all zones" on attempt to use DNS templates? If it does not help, you can create a script and update DNS settings for each domain using CLI https://support.plesk.com/hc/en-us/articles/12377382338071
  8. Nikolay

    Issue Unusual spike in POP3/IMAP traffic for a subscription

    Hi! 1. You can verify the subscription traffic statistics using this article https://support.plesk.com/hc/en-us/articles/12377959276439 to make sure that it was calculated correctly 2. You can check records about the domain in maillog. Also, you can install Log Browser extension and review...
  9. Nikolay

    Issue Plesk segfault due to error 4 in ioncube_loader_lin_7.4.so

    You can try to follow Cristoph's suggestion and update just modules file.
  10. Nikolay

    Resolved PHP extension in Plesk 8.3 and 8.2 - ctype and bcmath not together

    Yeah, the modules on this list enabled via .ini files located /opt/plesk/php/8.2/etc/php.d/ here and external library file. ctype module is a part of PHP binary files and is permanently enabled, that is why its not on the list
  11. Nikolay

    Issue Plesk segfault due to error 4 in ioncube_loader_lin_7.4.so

    Hi, have you tried to re-install PHP?
  12. Nikolay

    Resolved PHP extension in Plesk 8.3 and 8.2 - ctype and bcmath not together

    Hi, PHP 8.2.25 shipped with Plesk is already compiled with ctype module: # /opt/plesk/php/8.2/bin/php -m | grep ctype ctype you do not have to install it additionally
  13. Nikolay

    Question Which .NET versions are supported by Plesk(AlmaLinux 9.2)

    Hi, I used Plesk .NET extension and had 8.0.11 version pre-installed and 6.0/7.0 versions available to install.
  14. Nikolay

    Issue Huge incremental backup size on one day

    Hi, You can try to use this extension Diskspace Usage Viewer to go through vhosts
  15. Nikolay

    Question Cant update system packages

    Hi, The info on the screenshot shows that all system packages are up-to-date. The info message "The System Updates tool is already installing updates in automatic mode. Please try later." means that system package check or update is running in a background...
  16. Nikolay

    Input Your experience with "Mail delivery troubleshooting" in Plesk

    Put both parameters in one section, it should work: [ext-log-browser] mailQueue.customerAccess = true mailQueue.rejectedRemovalPeriod = 172800 It parses parameters from top to bottom and if there is another mention of the same section, it resets previous values.
  17. Nikolay

    Input Your experience with "Mail delivery troubleshooting" in Plesk

    @JulianDot @EnriqueR I would suggest to try the following: - un-install and install the extension - go to Extensions > My extensions > Log Browser and check if it opens without errors - as admin user , on a subscription page there is a right panel and it should have Action Log. Open it and check...
  18. Nikolay

    Issue unable to add component PLESK-PHP8.2.

    Hello, It will not work this way, installing components from other versions repo while sitting on the old version. You need to update Plesk to the latest version and then install PHP 8.2 If, for some reason, you would like to continue using unsupported version 18.0.52, you can install PHP from...
  19. Nikolay

    Question Try our new tool to upgrade your old MariaDB server from Plesk UI

    Got it, thanks for the clarification, that in your case this package was just part of installation and not currently in use.
  20. Nikolay

    Question Try our new tool to upgrade your old MariaDB server from Plesk UI

    Hi, here is a question, do you use this. package 'mariadb-gssapi-server' and was it safe for you to remove it? Any application that depends on this package? Or it was just installed earlier as a part of some bundle install?
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