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Two months later, still no resolution, sitting on my hands waiting for Plesk to talk to Acronis about licenses Super frustrating and so bad, retail level support for an enterprise backup product

Hey dude, still waiting for something meaningful from Acronis support - ticket just seems to be being completely ignored

sure ticket in plesk support system here https://support.plesk.com/hc/en-us/requests/95047371

Whenever we have an issue with Acronis backup is seems to take weeks to get anything meaningful in terms of support - we currently have an Acronis backup that keeps getting stuck on a server, 19 days the support ticket has been open for with the backup failing for longer than that For a product...

Same issue also - turn off skip_name_resolve Fix it by doing this: edit /etc/mysql/my.cnf, e.g.: # nano /etc/mysql/my.cnf add the line and save the file: skip_name_resolve = off restart sql service with the command: systemctl restart mariadb ** the issue is caused by name resolution in...

We have an issue with Acronis backup which has either a memory leak chewing all available RAM then crashing the box or a kernel panic issue where the kernel panic chews all available RAM and crashes the box We have an open ticket with Plesk who've bumped it to Acronis who have ridiculously bad...

Thought I'd share here as we had Acronis start failing again today on a box and thought it was the same issue again but wasn't We troubleshooted by running webcpprecapture command manually in console to see what was happening Internal PHP plesk was running out of memory and the php process was...

@john0001 disagree with "It's fine - the overhead on CPU/memory is generally minimal." We've turned this on for higher tier customers and definitely significant boost in speed as they're not waiting for free workers but its also jacked up short term average CPU utilisation by 20-30% because...

I *think* inside the php settings for the individual hosting instance theres a restart/stop/start set of icons.

Awesome - this solves the exact problem we had a couple of days ago with a site chewing all the available php workers crashing other sites on the box even though there's plenty of resources to spare

this worked for us, several hundred websites knocked over instantly with this update

Thought I'd share this as haven't seen anything in the forums and is probably the most authentic looking spam/phishing email I've ever seen and people will be easily caught in this. We run Plesk infrastructure for a small hosting company and got the email below into our helpdesk today The...