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Search results

  1. T

    Question Why is Acronis support so bad?

    1+ month later, still not resolved...and now Acronis is randomly causing kernel crashes because of quota issues
  2. T

    Question Why is Acronis support so bad?

    More broadly this issue needs to be addressed - it should be a simple case of buy another license, add it to server We've had this issue before adding licenses and same deal, several days of no backups as a result
  3. T

    Question Why is Acronis support so bad?

    I don't understand why the Acronis tech support is so bad. I consider backups a mission critical function yet any time there's an issue it takes days to move any support ticket forward. That's days without properly working backups for what is supposedly an enterprise product The solution...
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    Question acronis support is beyond bad - what are you using for backups?

    Two months later, still no resolution, sitting on my hands waiting for Plesk to talk to Acronis about licenses Super frustrating and so bad, retail level support for an enterprise backup product
  5. T

    Question acronis support is beyond bad - what are you using for backups?

    Hey dude, still waiting for something meaningful from Acronis support - ticket just seems to be being completely ignored
  6. T

    Question acronis support is beyond bad - what are you using for backups?

    sure ticket in plesk support system here https://support.plesk.com/hc/en-us/requests/95047371
  7. T

    Question acronis support is beyond bad - what are you using for backups?

    Whenever we have an issue with Acronis backup is seems to take weeks to get anything meaningful in terms of support - we currently have an Acronis backup that keeps getting stuck on a server, 19 days the support ticket has been open for with the backup failing for longer than that For a product...
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    Issue Database backup doesn't work - Unable to make database dump. Error: Failed to exec mysqldump: Exit code: 2 - MariaDB 10.6

    Same issue also - turn off skip_name_resolve Fix it by doing this: edit /etc/mysql/my.cnf, e.g.: # nano /etc/mysql/my.cnf add the line and save the file: skip_name_resolve = off restart sql service with the command: systemctl restart mariadb ** the issue is caused by name resolution in...
  9. T

    Issue Acronis backup memory leak/kernel panic issue causing server crash

    We have an issue with Acronis backup which has either a memory leak chewing all available RAM then crashing the box or a kernel panic issue where the kernel panic chews all available RAM and crashes the box We have an open ticket with Plesk who've bumped it to Acronis who have ridiculously bad...
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    Forwarded to devs Bug with Acronis Backup with Obsidian 18.0.40

    Thought I'd share here as we had Acronis start failing again today on a box and thought it was the same issue again but wasn't We troubleshooted by running webcpprecapture command manually in console to see what was happening Internal PHP plesk was running out of memory and the php process was...
  11. T

    Resolved The new function Dedicated FPM application served by Apache

    @john0001 disagree with "It's fine - the overhead on CPU/memory is generally minimal." We've turned this on for higher tier customers and definitely significant boost in speed as they're not waiting for free workers but its also jacked up short term average CPU utilisation by 20-30% because...
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    Resolved The new function Dedicated FPM application served by Apache

    I *think* inside the php settings for the individual hosting instance theres a restart/stop/start set of icons.
  13. T

    Resolved The new function Dedicated FPM application served by Apache

    Awesome - this solves the exact problem we had a couple of days ago with a site chewing all the available php workers crashing other sites on the box even though there's plenty of resources to spare
  14. T

    Issue All Domains Apache2/Error 500

    this worked for us, several hundred websites knocked over instantly with this update
  15. T

    Input Elaborate Plesk Phishing Spam Emails

    Thought I'd share this as haven't seen anything in the forums and is probably the most authentic looking spam/phishing email I've ever seen and people will be easily caught in this. We run Plesk infrastructure for a small hosting company and got the email below into our helpdesk today The...
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