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Hello, I am on Plesk Obsidian (Web Admin Edition / Key number : <redacted>). I have taken a monthly subscription to Web Presence Builder, which is well installed on the server. I clicked on Retrieve Keys in License Management but nothing happened: Web Presence Builder does not appear anywhere...

Hi, Someone couldn't send me an email ! (i think this is the first time this has happened...) Here is the error message received by the sender: This error happened few hours after i have updating plesk to 18.0.29... NB : I allways switched off "limitations on outgoing email messages"... Thx.

Hello, When I execute an URL scheduled task without subfolder (e.g https://domain.com/my-scheduled-task.php), it works fine. If I execute the same scheduled task but into an URL with subfolder (e.g https://domain.com/test/my-scheduled-task.php), I get a 404 error : Status: 404 Output...

Hi ! Everything is in the title ;-) I constantly have problems with the automatic renewal of Let's encrypt certificates so that I have to re-generate them manually... The problem is that I manage a lot of sites and they do not have the same dates of ssl expiry... So it would be useful to have...

Hello, Impossible to update from 18.0.26 to 18.0.27 : - First i can see : 2020-05-13_16h58_29.jpg And finally : see the attached log... - When I try to "Update Components" (PHP interpreter versions...), i get the error : "The Yum utility failed to install the required packages" Thx for your...

Hi, Since a few days, I receive all "Package Update Manager notification" emails in a bad format : content of the mail is empty and there is only an attachment.html file wich is unreadable... Thx. PS : Plesk Obsidian 18.0.23 Mise à jour n° 2 ,

Hi, Issue on page : "(...)modules/monitoring/index.php/index/main?context=extNavButton_monitoring_1" : When I click on the button 'Repair the Installation", i get the same error than arriving on the page : Execution extension has failed with exit code 1, stdout: , stderr...

Hi, Impossible to update our server : "Error: Can not receive update information for the package (s)" 2019-06-12_17h14_41.jpg Plesk Onyx v17.8.11_build1708180301.19 os_Debian 8.0 Thx.

Hi, How to rebuild the Application Vault ? (repository of applications...) I deleted by mistake /usr/local/psa/var/apspackages ... :-( Result: I do not see any application available in https://myserver:8443/admin/app/upload ... Thx !

Hello, I use Plesk Onyx Version 17.5.3 Update #29 These are my backup settings : 2017-11-26_10h03_24.jpg and 2017-11-26_10h32_03.jpg (I have lot of free space on the remote FTP repository) => Backups at not created every night ! Cf. 2017-11-26_10h29_02.jpg I had a look to...

Hello, I use Plesk Onyx Version 17.5.3 Update #29 When I want to update "Mysql Server" from the Plesk Updater, I have the message "The Yum utility failed to install the required packages". I applied "The Yum utility failed to install the required packages: missing dependency for mysql-devel"...

Hello, The Plesk Migrator doesn't allow to migrate individual domains (only individual subscriptions can be chosen for migration, and they are migrated together with all associated domains...). However I need to migrate some specific subdomains into the same webspace towards another server...

Hello, I use Plesk Onyx Version 17.5.3 on a WebAdmin Edition. I DON'T use a reseller subscription... but actually I don't know what kind of subscription I use (!). I would like to change the default maximum mailbox size which is set to 100 Mb for all email accounts of all webspaces, but I...

Hello PleskMen, I have a dedicated server (Debian 8) with a dedicated IP. I installed on my PC (windows 10) several softs to monitor the MYSQL databases on this server but the connection is allways impossible (unless 1- my MYSQL Server is opened for remote access 2- the firewall permits remote...

Hello, I have a dedicated server and version 17.0.17 Update #15 of Plesk Onyx. I am unable to install some applications like "FTP TODAY" : The following error has occurred during the installation of application: Installation of FTP TODAY - Hosted Secure File Sharing failed. Error in...

Hello, I have sheduled a root task : Fetch a URL : http://myserver/folder/file/ In the crontab i can see : */5 * * * * /opt/psa/admin/sbin/fetch_url 'http://myserver/folder/file/' This URL (php script, no html code) works perfectly whith a browser. But when i use...

Hello, I am in complete confusion with the presence/activation of PostGreSQL on my VPS. Version Plesk Onyx v17.0.17_build1700161028.14 os_Debian 8.0 OS Debian 8.6 I read https://kb.plesk.com/en/123729 and https://kb.plesk.com/en/119195 PostGreSQL is installed on my server. BUT : . PostGreSQL...

Hello, After the migration to a new, more powerful, VPS server (only changes: switching from CentOS 6.5 to Debian 8 Jessie + switching from Plesk 12.5 to Plesk Onyx), and without any change at the application level, we now encounter very often the following error on some PHP pages: "502 Bad...

Hello, I'm logged in as admin and when I use this SQL command "mysql_upgrade -uroot -p --force Enter password:" I've got this error "Version check failed. Got the following error when calling the 'mysql' command line client ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using...

When i switch on the Anonymous FTP service for the domain, i get this error : Error: vhostmng-structure failed: Cannot create directory anon_ftp: Permission denied System error 13: Permission denied And if I ... Search for related Knowledge Base articles...