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  1. A

    Issue plesk obsidian email settings db error: "Unknown column 'mail.redirect.."

    Since last update of Plesk Obsidian 18.0.29 to 18.0.30 on a Debian 9 OS System I get the following error message after clicken on "settings" on an e-mail account: " Unknown column 'mail.redirect' in 'field list' [ SELECT `mail`.`id`, `mail`.`userId`, `mail`.`mail_name`, `mail`.`perm_id`...
  2. F

    Issue Email Forwarding

    So i sent email from my [email protected] to [email protected] and the mail was forwarded to [email protected] as i want it to. but the from section isn't correct. It tells me its from [email protected] instead or [email protected]. Kindly Help. Thanks
  3. G

    Issue Why are whitelisted email addresses ending up in spam?

    I have whitelisted some email addresses in spam settings. However, emails from those addresses are still going into spam? Why? The DKIM settings and DMARC settings are correct and pass all tests for those email addresses. The same is true for the server.
  4. L

    Issue Does not send emails from outlook and does not allow to send emails to hotmail addresses.

    Good afternoon. Create the mail and integrate it with outlook following all the steps that plesk provides. However, I have not had success with the outlook tool, due to problems and it does not allow to send emails. The webmail, Thunderbird and iphone tool allows you to integrate mail and send...
  5. G

    Resolved Unable to send emails from only one domain

    I have a Plesk Linux server (Ubuntu 18) which is working fine. However, one mailbox is unable to send emails. All other mailboxes can send, receive, forward emails OK. But one domain appears prevented. I get this error message SMTP Error [554] 5.7.0 The message could not be sent. You are not...
  6. K

    Issue I need some help with my emails

    I cant send and receive emails . I am using vultr cloud with PLESK but I cant use my emails . I cant send and receive emails. I am getting such kind of errors in the maillog: Please keep on mind that I have changed my domain with MYDOMAIN and my gmail with EMAIL for security reasons Sep 1...
  7. T

    Issue Sending emails from other email addresses

    Hello, I realized today that I can easily setup an email account in my email client with ANY email address and use my Plesk SMTP account credentials for it. That means: A person from one company (domain) on my server can send emails in the name of another person from the same or even another...
  8. P

    Question Allow specific email address to be reachable only by emails on same domain

    Hello, I have set up an email which acts as a forwarder: when I send en email to it ([email protected]) this email gets forwarded to all colleagues' emails ([email protected], [email protected] etc...). This forwarder email has no mailbox checkbox activated, and no password has been set up...
  9. Y

    Issue When receiving forwarded emails, they come as EML files

    Hi All, I'd like to know how to fix this. When someone forwards an email to one of my addresses, the original forwarded email comes as an .eml attachment. This is very disruptive, because we cannot see the original email in webmail, without an email client such as outlook. Can anyone help...
  10. D

    Question setting up email account with login diffrent than email

    Hi how can I set or change user name for email acount t opattern like name_anytext insted usually created like [email protected] ? I'd like to transfer email account from other serwer witch had other account login to new server with out touching clients comuters and they mail account setting
  11. J

    Issue Plesk Email no SPF, DKIM and no Mail Server (MX Record)

    I cant get my mail to work properly. SPF, DKIM and mail server (Mx Record) isn't working according to mail-tester.com. You can see the result in the picture below. I followed all the steps of this article DKIM, SPF, and DMARC Protection and this one  Emails sent from a Plesk server to mail...
  12. Phönix Gnu

    Issue Mass Email message all domain accounts

    Okay, so we want to send out a message to all users under our one domain to let them know about an upcoming change. This doesn't seem to be an option or feature. It appears that it only sends to the Customer and Reseller accounts, but not the Mail accounts under the domain. Our solution was to...
  13. E

    Issue Undelivered Mail to Outlook mails

    I have some problem to send mail to outlook/live/hotmail, the plesk is hosted in lightsail on amazon AWS. I checked the IP (54.204.201.174 ) and it is not black listed. the email always bounce with the message: hotmail-com.olc.protection.outlook.com[104.47.33.33] said: 550 5.7.1...
  14. B

    Resolved All send emails marked as spam by google, hotmail..

    Hello all, I have a VPS with a loo of domains, almost all of them have email service enabled. The emails that are send are marked as spam, I have read trough the forum but I am not able to solve it. I already made the mail-tester.com and it give me a score of 100. I already checked my SPF and...
  15. C

    Issue IP address on CBL list - can't send outgoing emails (n00b)

    Hi, I'm new to Plesk. My background is in making websites, and not servers etc. Please treat me like a dummy. :) When I create an email address and send an outgoing email, it gets blocked by Spamhouse (the IP address is on the CBL Lookup). The IP address is a few months old, so 'fresh' - I'm...
  16. C

    Issue Kolab email filters don't work

    After upgrading to 18.0.26 the Kolab filters stopped working. I've deleted them all and created new one as simple as this: match "word" in subject then delete... still doesn't work.
  17. V

    Issue Recipient address rejected: Server configuration problem

    Hi there, hope you're doing fine. Ubuntu 16.04.6 LTS, latest version of Plesk I'm seeing a lot of these errors "Recipient address rejected: Server configuration problem". It seems to hit email messages for alias domain > main domain. Any idea? Cheers
  18. W

    Issue Spamassasin refuses to run in plesk admin panel

    Hi, We are having some issues with our plesk panel setup. SpamAssasin is supposed to be running. I am on ubuntu 18 $ ps aux | grep spam it gives the output root 1498 0.0 0.9 182580 74144 ? Ss Mar26 0:13 /usr/bin/perl -T -w /usr/sbin/spamd -d --pidfile=/var/run/spamd.pid...
  19. P

    Issue Email address bug with DrWeb when using subdomain

    Using Plesk Obsidian 18.0.24 Email address that will work when DrWeb is enabled for incoming mail. [email protected] When using a subdomain the email will not pass DrWeb when DrWeb is enabled for incoming mail. [email protected]...
  20. N

    Resolved Ubuntu 18.04 w/ Plesk Obsidian 18.0.24 - Emails going to spam folder

    Hi, Recently my company signed up for VPS service that has Plesk Obsidian 18.0.24 installed on our Ubuntu server, one of the benefits of having this VPS is having mail server to send information to our clients, but we have a problem with emails sent to our customers always going to spam folder...
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