• Please be aware: Kaspersky Anti-Virus has been deprecated
    With the upgrade to Plesk Obsidian 18.0.64, "Kaspersky Anti-Virus for Servers" will be automatically removed from the servers it is installed on. We recommend that you migrate to Sophos Anti-Virus for Servers.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

ftp error

  1. C

    Issue Errors with Plesk scheduled backups

    Hi, we are experiencing some problems with scheduled backups in Plesk "Backup Manager". Backups seem to be created because they have beside this green tick icon, but every backup ends with a message in red. I will use for the following examples the backups from 03/25 and 03/26. Until yesterday...
  2. E

    Issue Plesk on Ubuntu through AWS Lightsail FTP Issues

    We are trying to connect to FTP and having a ton of issues. We recently created a new AWS Lightsail instance with Plesk Ubuntu and have followed every single support case. We were previously using Plesk Web Hosting service with GoDaddy hosting and had 0 issues. But now with new AWS Lightsail...
  3. F

    Issue Can't connect via FTPS

    Hey! When i try to connect via FTPS (Explizit FTP over TLS) i will get these errors on FileZilla: Status: Verbindung hergestellt, warte auf Willkommensnachricht... Antwort: 220 ProFTPD Server (ProFTPD) [***.***.***.***] Befehl: AUTH TLS Antwort: 504 Command not implemented for that...
  4. F

    Issue I messed up, can't access ssh/sftp

    Hey, I did a dumb thing which was to add on /etc/ssh/sshd_config a line "AllowUsers developer" And now i can't access the server with root by ssh or sftp. I was trying unsecure FTP (which uses not ssh), but for some reason it keeps trying to connect but fails in the end. In security i've...
  5. G

    Question Increase Time Limit in FTP Account

    Good morning I have a problem with my Filezilla FTP connection and this is that it does not exceed 24 minutes when it reaches that time it disconnects from the server preventing me from uploading my files I would like to know how to increase that period of time.
  6. I

    Question Plesk Obsidian Ubuntu - Unable to connect with FTP

    Hello, first of all iam new to Plesk. I have small problem with my Plesk FTP Configuration. I created the root user for my domain that can connect via SFTP Server, then i created a second user for my customer. With that FTP-Account i am not able to connect. In my FileZilla i get the 20 second...
  7. T

    Resolved Cannot connect to FTP - 220 ProFTPD Server (ProFTPD)

    Hi, I cannot connect to FTP anymore. I was working perfectly before but now I cannot connect. Thanks in advance! https://top-tierdesign.com/wp-content/uploads/2019/10/Screen-Shot-2019-10-01-at-9.02.00-PM.png
  8. GeorgeHanson

    Resolved Common FTP errors (reminder for beginners)

    "530 Login authentication failed" - The error shows that your FTP hostname, username or password are incorrect. "530 Sorry, but I can't trust you" - This error indicates that the directory which you are trying to access is no longer present on the server. "FTP connection timed out" - This most...
  9. A

    Issue Ftp server goes down

    Hi All! I have an issue with Proftpd on Centos 7 When I try to upload the website using filezilla or dreamveawer the ftpserver deny connection after a while. After some minutes it is possible to connect again Also if I try to use the filemanager in Plesk, the files get uploaded to 99% then an...
  10. nisamudeen97

    Parse error: syntax error, unexpected '$this' (T_VARIABLE)

    I was experiencing strange error "Parse error: syntax error, unexpected '$this' (T_VARIABLE) in /httpdocs/app/code/core/Mage/Catalog/Model/Abstract.php on line 116 with my php codes which is properly executed in my local machine. This happens when I upload files via FTP. I have done a detailed...
  11. hackedia

    Ftp is not working

    hello i'm facing again a problem :( my ftp is not working always saying this when i loging throught net2ftp or filezilla:
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