• Please be aware: Kaspersky Anti-Virus has been deprecated
    With the upgrade to Plesk Obsidian 18.0.64, "Kaspersky Anti-Virus for Servers" will be automatically removed from the servers it is installed on. We recommend that you migrate to Sophos Anti-Virus for Servers.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

help

  1. A

    Issue Problems with fail2ban

    Hello, good morning. I hope someone can give me a hand. I currently have a problem with fail2ban. At first everything was working fine but after modifying the fail2ban bad bot file How to Avoid High CPU Load & Block Bad Bots with Plesk I got some errors like the ones mentioned here: Unable to...
  2. sabirboi04

    Resolved How to change Web Server's Default Page

    Hello Folks, i just want know to know that how i change "default webpage generated for domain.com by Plesk" and "Web Server's Default Page" . suppose my plesk server ip pointed with example.com only pointed not connected domain with plesk hosting just pointed ip with website if i try to...
  3. S

    Issue Email deliverability issues

    I have a near perfect score on mail-tester.com -> Spam Test Result But still all the email that get sent through roundcube or thunderbird are going straight to outlook junk. I checked all the spam blacklists and the IP is clear. Also I asked for a delist with microsoft and they said I wasn't on...
  4. A

    Issue Unsure how to proceed in the update - current is Version 18.0.30 Update #4

    I am very behind on both the operating system and Plesk version updates. I'm stuck trying to figure this out and support tickets can not be sent because the buttons at the bottom are greyed out and unclickable.
  5. B

    Issue plesk repair error

    Hello everyone, when I run the "plesk repair all -y" command on my server, I get the error below. I also get a separate error with the "apt update -y" command.
  6. A

    Resolved Unable to modify a subscription's SSH access

    Hi all, I've recently migrated my server to another provider and need to give chrooted access to one of my subscriptions, mainly for use with VSCode. I have full root access to my server and can connect via SSH, but I am unable to allow chrooted access (or actually any other type of access) to...
  7. C

    Resolved VPS - Mail Server 'Insufficient Space'

    Hi All, I have a VPS, with the provider Contabo. Their support is pretty useless, so im reaching out to the community. Every few days, my E-mail stops working across the entire server with the same error (example below) (the email addresses change). Sometimes i can get acess back briefly by...
  8. S

    Resolved Plesk Subscription | IMPORTANT

    Good morning, I no longer have access to my server (off), nor to my mailbox with which I had subscribed to a Plesk subscription. I can no longer access it How do I cancel my subscription please?
  9. T

    Question On which partition is plesk installed?

    Hi, I'm new to the forum and I don't speak English. I would like some guidance on a problem I had a few days ago, I have rented a server from ionos.mx and a few days ago the server was saturated and I couldn't access it, I contacted technical support, but they don't support the servers, they...
  10. N

    Issue Help, only KVM access

    Hi, One of my clients credentials have been leaked, and someone created a pishing folder on his website. And for that reason the provider has blocked my hosting IP adress. Meaning I dont have access to my Plesk control panel. All i have is a virtual KVM where I can log in. They want me to...
  11. Nasdaq

    Issue db query failed site and repair tool will not load anymore

    here is what i’m getting when i run a repair. could someone please walk me through trying to find out what happened? i have not done anything major except run repair tool and update through terminal. any suggestions would be very much appreciated, if it’s allowed i could provide my teams...
  12. K

    Issue cron job runtime stops at 61s

    Task "https://website.com/cron" completed with error in 61 seconds but ive already increased the excution time but it still gives me this, i need to increase this
  13. K

    Issue facing error while adding extension?

    Hi, I hope you all are doing good. I am facing an issue from last night. I reinstall chrome and want to add extension. When I try to add extension after a while it goes to download in the mid of downloading it shows Error. kindly help me in fixing this problem. I am looking for great response...
  14. M

    Question Subscription

    Hi, I'm new here and want to get some help. How can I get the subscription for my new domain? And if I own more than one domain, do I need to buy separate subscriptions for each? I will really appreciate any positive input on this. Thanks :) Max
  15. P

    Issue Plesk file sharing option not showing

    Hello, I am trying to setup File sharing on plesk hosted on my dedicated server. But the option is not showing in the tools & settings section. Yes I am logged in with an admin account and Plesk is up to date. Restricted mode is turned off. See attatched screenshot. How can I fix this?
  16. K

    Question How to update to latest ngnix and enable brotli

    Hi guys, I would love to know to to upgrade to the latest version of nginx for plesk Ubuntu 20.04 and also install and enable brotli. Thanks in advance for any help
  17. K

    Issue Package not found

    I am trying to run this command on Ubuntu plesk 20.04 but it’s saying package not found command:apt-get install gcc make plesk-php74-dev
  18. K

    Resolved Accidentally Removed Curl

    Hi, I accidentally removed curl from plesk and now my panel is not loading. Can someone please tell me how to re install curl for plesk so everything loads again? Thanks in advance
  19. K

    Resolved How do you install ZSTD PHP Extension on plesk

    Hi guys i am new to Plesk and i want to install ZSTD (zstandard) on me Plesk. can someone please give me some guidance now how to do so and have it appear in Settings for 7.4.11 FPM application and also show up in phpinfo.php.
  20. K

    Issue Trying to deploy .net Core 3.1 web application using Plesk Obsidian

    I am trying to deploy my asp .net core 3.1 web application using plesk. after uploading i am receiving the below error regarding startup. I also tried to activate the stdout but i cannot find any logs in the folder. web.config Requesting for help in setup for the application. I tried...
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