• Please be aware: Kaspersky Anti-Virus has been deprecated
    With the upgrade to Plesk Obsidian 18.0.64, "Kaspersky Anti-Virus for Servers" will be automatically removed from the servers it is installed on. We recommend that you migrate to Sophos Anti-Virus for Servers.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

help

  1. Shawnosaurus

    Issue Upgrading from MySQL 5.5 to 5.7 on CentOS 6

    I own a Plesk (reseller) license as part of major web company's hosting services, so the Plesk support system doesn't allow me to file tickets. I'm hoping to get an official response and resolution on this issue. Upgrade history: I previously upgraded MySQL from 5.0 to 5.5 using Plesk 12.5's...
  2. K

    Plesk isn't using the Domain

    Hello, Plesk refuses the domain to the old Domain. Here some pictures: Screenshot This is what comes when I try to connect. + It conncects not to the normal Domain. .. This Domain: Screenshot I know it isn't good explained I'm sorry.
  3. Tim Clarke

    Question MySQL Database

    I am trying to set up a MySQL database. I am running: OS ‪CentOS Linux 7.6.1810 (Core)‬ Product Plesk Onyx Version 17.8.11 Update #54, last updated on May 25, 2019 12:54 AM MySQL Version 5.5.60 The data is in an Excel Spreadsheet, which I am importing as an ODS file. Everything seems to load...
  4. V

    Resolved Need help using the api php lib plesk

    FR Bonjour, Actuellement, j'essaie de comprendre comment la Plesk API PHP LIB fonctionne... Malheureusement sur le github il y a 3 lignes d'explications et après démerder vous.... Quelqu'un serait en mesure de m'aider pour gérer cette librairie php plesk sur mon site svp ? Cordialement...
  5. triviaquestions4u

    Question Final decision need help

    To be honest, I was unaware of Plesk before my boss asks me about. I am working as a web developer in a company (Trivia questions) my boss wants a really secure server and hosting. right now our company use a local hosting, but he need more secure system. So i reached here to get some basic...
  6. R

    Resolved Need help with nameserver setup.

    Hi there! I'm currently setting up a new Plesk server on Ubuntu 18.04 and I'm quite new to Linux but have some experience with DNS etc. I have 2 dedicated IP's and one IPv6 address. I try to set up a nameserver like ns1.domain.xyz and ns2.domain.xyz but I can't get it working. Because I now...
  7. D

    Question Cannot turn on Mail Service and strange 'Bad sequence of commands' error message

    Hello :-) I have just discovered the wonders of Plesk, but sadly, cannot switch on my Mail Service. It appears to show 'off' but be greyed out. I host elsewhere and have just changed the nameservers to point at a new hosting company which has a Plesk Onyx 17.8.11 control panel attached to...
  8. W

    Resolved Plesk mail on Google Cloud - nightmare

    By default, Google Compute Engine blocks 25, 465 and 587 SMTP ports and does not allow outbound connections on them. Instances still can receive emails, while sending emails from these ports is not allowed. How to send email from a Plesk server on Google Cloud? So Plesk advise to send emails...
  9. T

    Question Best option for Magento 2?

    Hi all, I am new to all this, There is some great info on these forums but i cant seem to find what i'm looking for. I'v just got a Hosted VPS L package with 1&1 few weeks ago with intentions to making my own Magento store. As i am typing this i am also reinstalling my server image for the...
  10. S

    Resolved Assigning user to one subdomain

    Hey all, I honestly dont even know if I have chosen the right thread since I dont have access to Plesk version or os, I am just a sysuser of the domain. Heres the deal, I have created a subdomain and I need to restrict a new user to manage only that subdomain. However, there is only one...
  11. C

    Question Help with SSL Certificate in Plesk Onyx 17.5.3

    Good morning: I bought a SSL certificate to install in the plesk. I think I did it correctly. But i don't see the options needed as I have seen in other tutorials. For example I click on hosting configuration. But I don't have any Security SSL to put on there. (Of course SSL certificate was...
  12. T

    Issue Problem when trying to install...Please help!

    Hi everyone, I'm a super newbie on all this word and I had a problem when trying to install Plesk on my server. When I tried to install Plesk it had an error because mysql is already installed. So I did what it said below but it now seems to be stuck during the install and says: plesk System...
  13. Steve Tozer

    Resolved Bulk change main FTP account passwords

    Hello, Wondering if anyone can help, Im looking to mass change all the main ftp account passwords for all the domains. To a preset one. Have tried using the "Plesk Mass Password Reset Script" but you don't seem to be able to do this via the script only if you want a random password...
  14. N

    Question Need help with TLS

    hello, according to ssllabs i have only TLS 1.2 enable on my server/domain i want to enable TLS 1.1 and TLS 1.0 Any one here to guide me most simplest way to enable TLS 1.0 and TLS 1.1
  15. S

    Unable to log into Plesk after automatic update

    Hi, Plesk ran its usual automatic update this morning but I received the following error message by email: /etc/cron.daily/drweb-update: ERROR: Dr.Web Updater: can not send HUP signal to Dr.Web daemon (pid=9139, error=No such process) ! See Dr.Web Updater log file for details. run-parts...
  16. S

    Trouble with staging subdomain redirect

    Hello everyone, I have made a subdomain which has a copy of my companies website so that I can do some development work before we update it, but when I type in the subdomain URL, it always redirects to the main domain. So for example, when I type in http://staging.tegiwaimports.com, it always...
  17. D

    Can't restore a big Backup

    Hi, trying since a week now to restore somehow a 24GB Backup. Plesk shows, that it took to much time to restore. (Screenshot attached) I Backed up that Reseller Account to another FTP (Local and over Internet FTP Folder) and tried to restore and always same Error. I use 12.5.30 on both Server...
  18. C

    Email problems

    Hey all, I have problems using my email with plesk. When I send emails to a "outlook.com" email it doesn't delivered. Email tests told me to add a SPF record. This is what I did but still it didnt work. I use webmail (roundcube) and also outlook 2013. Configuring outlook 2013 went all good and...
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