11.5.30 Update #47 - updated won't load on :8447 any more

[DannyRichardson]

Hi,

Got an email saying the updater didn't work.

Have tried to do it manually and when I click from the control panel page, either 1) the update page on :8447 never loads, or 2) just loads the login screen and I can never log in.

It seems that starting the daemon manually gets it started, but then it immediately crashes when ran/accessed.

When running in debug mode I get:

<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
<autoinstaller status="error" 
error_message="An internal error occured in auto-installer, rev.326484 BackendProtocol.cpp, line 61.
Not all packages were installed.
Please, contact product technical support." 
error_class="internal" />

And then straight after:

# netstat -anp |grep 8447

Shows that nothing is listening (i.e. it's crashed).

Whenever I manually restart the installer daemon, it crashes each time it's ran - following details from log file at /tmp/autoinstaller3.log:

Parallels Installer 3.15.15 (built on 2013-08-14 09:46 svn rev. 324060) started at (timezone EST) Mon Jun 23 06:38:54 2014
Command line arguments: /usr/local/psa/admin/bin/autoinstaller --service-mode=components --enable-xml-output --ssl-cert /usr/local/psa/admin/conf/httpsd.pem --branch stable 

SourceUrl: original source url is https://autoinstall.plesk.com/
SourceUrl: fixed url is https://autoinstall.plesk.com/
Try to find rcfile...
Autoinstaller rcfile not found.
Read component settings from /root/.autoinstaller/options.ini
Doing restart of Parallels Installer...
Warning: BuildLoader finish with unsuccess.
Error: Failed to download the package https://autoinstall.plesk.com/MYSQL_5.5/mysql-5.5-rhel5-x86_64.inf3:
The requested URL returned error: 404

DEBUG: web server PID=26516 was stopped.
FileFetcher: get file (~empty)/PSA_11.5.30/plesk-11.5.30-cos5-x86_64.inf3
FileFetcher: get file (~empty)/SITEBUILDER_11.5.10/sitebuilder-11.5.10-rhall-all.inf3
FileFetcher: get file (~empty)/BILLING_11.5.30/billing-11.5.30-rhall-all.inf3
Error: An internal error occured in auto-installer, rev.326484 BackendProtocol.cpp, line 61.
Not all packages were installed.
Please, contact product technical support.

please help!

 

[SacAutos]

This morning I was greeted with a similar message that the overnight update had failed:

File downloading MYSQL_5.5/mysql-5.5-rhel5-x86_64.inf3:
ERROR: Failed to download the package https://autoinstall.plesk.com/MYSQL_5.5/mysql-5.5-rhel5-x86_64.inf3:
The requested URL returned error: 404
Not all packages were installed.

CentOS 5.10

 

[DannyRichardson]

Seems to be working today - what about you SacAutos?

 

[SacAutos]

No error message received today but the MySQL URL is still unavailable...