Issue 403 errors on .js and .css files on first load, solved on refresh

[rupeski]

I am hoping someone can help.

I have an issue with pages on my website returning 403 errors on some .js and .css files and images on the first load - visible in the Chrome inspect console. This causes the page to render improperly. Oddly, all the issues are resolved on a page refresh. If I do a hard refresh, the problems reappear, if I do a normal refresh they are resolved.

I have put hours into this, but I think it may be an issue with the server/IIS/Plesk, since the exact same page served from a different machine has no issues at all.

A test page on the live server (which is administered through Plesk) that shows the errors is here: [redacted] The exact same page served on the test server and showing no errors is here: [redacted]

The actual homepage on which the errors are also visible is [redacted] and the test website showing no errors is [redacted]

To see the issue, open the inspect console and see the 403 errors returned on the scripts that are trying to load. It happens on all browsers.

Both the live machine and the test machine are running Windows/IIS

I would be grateful for any help that can be offered.

Thanks

 

[jeancarlos]

Hello, could you tell me what was done to solve this problem? I'm having the same problem in a project

 

[AlmaWalters]

Sometimes, this issue can be related to caching settings. Check your server and browser cache settings to ensure they are not causing the 403 errors.

 

[jeancarlos]

the solution I found was to restart all the services I have on plesk

 

[AlmaWalters]

That's actually the simplest way to do it. Why it didn't come to my mind?