We have 2 Plesk servers the following configurations :
Windows Server 2022
Memory : 64 GB
CPU : 24 Core
Plesk Version : 18.0.56 Update 1
we get the following errors intermittently :
we reviewed log files and found the following errors : Permission denied (Hierarchical.php: various lines)
it things that the control panel wants to create a few files but it cant. how ever we checked the permissions and all required permissions are all ready there.
all the suggestions in the following KB were followed with no success.
Do you have solution for this issue?
Windows Server 2022
Memory : 64 GB
CPU : 24 Core
Plesk Version : 18.0.56 Update 1
we get the following errors intermittently :
Server Error
500 Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error. More information about this error may be available in the server error log.
we reviewed log files and found the following errors : Permission denied (Hierarchical.php: various lines)
ERROR: UnknownError: Unable to create file: C:/Program Files (x86)/Plesk/var/locks/container_locks/session.057f96ad6b8c42bb99661a4770dc0454.lock: Permission denied (Hierarchical.php:201)
ERROR: Exception: Unable to create file: C:/Program Files (x86)/Plesk/var/locks/container_locks/session.057f96ad6b8c42bb99661a4770dc0454/service.lock: Permission denied (Hierarchical.php:189)
ERROR: Exception: Unable to create file: C:/Program Files (x86)/Plesk/var/locks/container_locks/session.057f96ad6b8c42bb99661a4770dc0454/service.lock: Permission denied (Hierarchical.php:189)
ERROR: Plesk\Lock\Exception: Lock Manager error: 'Unable to create file: C:/Program Files (x86)/Plesk/var/locks/authorizer.lock: Permission denied'. (Hierarchical.php:126)
ERROR: Exception: Unable to create file: C:/Program Files (x86)/Plesk/var/locks/container_locks/session.057f96ad6b8c42bb99661a4770dc0454/service.lock: Permission denied (Hierarchical.php:189)
ERROR: Exception: Unable to create file: C:/Program Files (x86)/Plesk/var/locks/container_locks/session.057f96ad6b8c42bb99661a4770dc0454/service.lock: Permission denied (Hierarchical.php:189)
ERROR: Exception: Unable to create file: C:/Program Files (x86)/Plesk/var/locks/container_locks/session.057f96ad6b8c42bb99661a4770dc0454/service.lock: Permission denied (Hierarchical.php:189)
ERROR: Plesk\Lock\Exception: Lock Manager error: 'Unable to create file: C:/Program Files (x86)/Plesk/var/locks/authorizer.lock: Permission denied'. (Hierarchical.php:126)
it things that the control panel wants to create a few files but it cant. how ever we checked the permissions and all required permissions are all ready there.
C:/Program Files (x86)/Plesk/var/locks/container_locks/session.057f96ad6b8c42bb99661a4770dc0454/service.lock
all the suggestions in the following KB were followed with no success.
Do you have solution for this issue?